Quantrics Enterprises Inc.QI

Scrum Master / Project Delivery Lead (Work from Home)

Quantrics Enterprises Inc. is a provider of IT development, customer service solutions, and shared services, primarily supporting Canada's leading telecommunications company. It operates as a subsidiary of Nordia and has a significant presence in the Philippines.

Quantrics Enterprises Inc.

Employee count: 5000+

Philippines only

Overview

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

  • Home-based Setup
  • Miscellaneous allowances, performance-based bonus, and yearly increase
  • HMO from day 1 for you + 2 free dependents
  • 6 months paid maternity/ 15-days paternity leave
  • Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

  • Facilitate daily Scrum meetings: Guide the team through daily stand-ups, ensuring efficient communication and impediment removal.
  • Manage project backlogs: Prioritize tasks, refine user stories, and ensure the backlog is always up-to-date and reflects current project needs.
  • Track progress and report on key metrics: Monitor project progress against deadlines, identify potential risks, and report status to stakeholders.
  • Remove impediments: Proactively identify and resolve obstacles that prevent the team from achieving its goals. This could involve coordinating with other departments or finding solutions to technical issues.
  • Coach the team on Agile principles and practices: Mentor team members on Agile methodologies, fostering a collaborative and self-organizing team environment."

Qualifications

Core Competencies (Must-have Competencies)

  • 2+ years of experience in Agile Methodologies (Scrum, Kanban): Experience with various Agile frameworks; understanding of Agile principles
  • 3+ years of experience in Project Planning & Execution: Proficiency in project management tools (e.g., Jira, Asana); experience creating and managing project plans
  • 3+ years of experience in Stakeholder Management: Excellent communication and collaboration skills; experience managing expectations across multiple stakeholders
  • 2+ years of experience in Facilitation & Coaching: Experience leading scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective); coaching team members on Agile practices
  • 2+ years of experience in Risk Management: Ability to identify, assess, and mitigate project risks; proactive problem-solving

Complementary Competencies (Good-to-have Competencies)

  • Communication: Excellent written and verbal communication skills are essential for effective collaboration and conflict resolution.
  • Problem-Solving: The ability to proactively identify and resolve issues, fostering a positive and productive team environment.
  • Empathy: Understanding and addressing the needs and concerns of team members, creating a supportive and collaborative atmosphere.

QUALIFICATIONS

Educational Qualifications

  • Bachelor's Degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) is recommended.
  • Relevant Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Project Management Professional (PMP), or equivalent certifications are highly desirable.
  • Other: Experience leading or participating in Agile projects is crucial. A portfolio demonstrating successful project completion and scrum team facilitation would be beneficial.e.)

Work Conditions

  • Work from Home set-up
  • Shift: 6PM – 3AM (Manila Time)

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About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Quantrics Enterprises Inc.

Learn more about Quantrics Enterprises Inc. and their company culture.

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Quantrics Enterprises, Inc. is a subsidiary of Nordia, which is Canada's largest provider of customer service solutions. Quantrics provides captive services in IT Development, technical and customer call centers, and shared services support for Canada's leading telecommunications provider. Established in Canada in January 2016, Quantrics opened its doors in Taytay, Rizal, Philippines, as a captive offshore business process outsourcing (BPO) contact center in August 2016. The company expanded its business model in 2017 to include IT development and shared services. Quantrics has positioned itself as more than a customer service champion, aiming to be a leading Digital Services and IT/Software Solutions Provider. The company emphasizes innovation and technological advancements, driven by the passion of its employees, referred to as the 'Qmunity'.

Quantrics focuses on fostering professional career growth and enabling employees to contribute to the global digital landscape. Initially centered on Customer Call Center Operations supporting Bell Media, Quantrics has broadened its scope to encompass Bell's shared services support and has diversified into IT and Software Development, including mobile app and web development, and blueprint programming. The company has received recognition as a top employer, including being rated by Glassdoor in its third year and acknowledged as a Wellness Company of the Year by Asia CEO Awards in 2021 and 2022. It also received the Best Company of the Year Outside NCR award from the International ICT Awards in 2022. Quantrics operates with a 'people-first' philosophy, prioritizing the needs and well-being of its employees, partners, and the Qmunity. This approach is reflected in their commitment to creating a positive work environment and their recognition programs. As of May 2025, Quantrics, along with Nordia, has rebranded to NQX, signifying a unified brand focused on customer experience and digital innovation. However, the existing digital presence under the quantrics.com domain still reflects the Quantrics brand and its established operations in the Philippines with sites in Taytay, San Mateo, and Naga.

Employee benefits

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Yearly increase

Annual salary increase.

Flu Vaccination

Annual flu vaccination.

Optical Reimbursement

Reimbursement for optical expenses.

Home-based setup

Option for employees to work from home.

View Quantrics Enterprises Inc.'s employee benefits
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Quantrics Enterprises Inc.

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