Program Manager

Program Manager

Remote- Washington, DC

PVM, Inc is actively seeking an experienced, Washington, DC based Program Manager. As a key member of our account management team, you will play a crucial role in supporting our clients' missions and ensuring the success of their projects. Operating as the operational leader of your account, you will be responsible for driving its growth and achieving customer objectives. You will collaborate with cross-functional teams to provide the necessary resources, tools, and support to deliver impactful outcomes. Building strong relationships with customers and acting as a trusted advisor, you will assess their needs, business objectives, and opportunities.

Responsibilities:

• Managing all customer requirements and expectations as a system to holistically respond to change by controlling cost, schedule, and performance.
• Facilitating, supporting, and overseeing the PVM team to achieve outcomes that meet and exceed expectations.
• Evaluating progress, navigating scope complexity, and adapting to maximize the intended customer value and enable your team’s success.
• Engaging stakeholders proactively and managing conflict to achieve customer success.
• Maintaining a focus on quality to meet objectives and align to requirements.
• Building adaptability and resilience into your team’s approaches.
• Monitoring and controlling change while anticipating and aligning future resource needs.
• Continually evaluating risk to maximize positive impacts while minimizing negative impacts.
• Developing and delivering customer briefing and reporting items to ensure the customer is informed.
• Continually evaluating the financial health of their account’s contracts and initiating change as needed to maximize financial health.
• Drafting, sending, and ensuring customer invoices are paid.
• Using Inbound methodologies and with a focus on impact and relationships, identifying and evaluating opportunities for growth and potential capture.
• Coordinating with PVM Operations to initiate proposals relevant to account opportunities.
• Directly support developing initiatives for increasing customer satisfaction and retention.
• Directly support the proposal team through the entire submission process for relevant account opportunities.
• Ensuring relevant proposals are completed within established customer deadlines.
• Reviewing all project reporting briefings

Requirements:

• Active Secret Clearance or above is a plus
• 5+ years of Program Management experience
• Previous experience working with US government
• Requirements Management
• Communications Management
• Conflict Management
• Project Scope Management
• Risk Management
• Quality Management

Education:

• BS/BA or equivalent experience
• PMP certification is a highly desired

Tools:

• Experience with web-based project management tools: Azure DevOps, Asana, or Jira
• Proficiency using Microsoft Office Suite (Teams, Office, SharePoint), BambooHR, Mavenlink/Katana
• Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools

Skills:

• Outstanding verbal and written communication skills
• Ability to work well under pressure
• Excellent people skills and intuition about the customers’ business needs
• Project/Program Management skills with Agile methodology or Scrum experience preferred
• Ability to deal calmly with any customer complaints or problems
• Ability to work independently and collaborate with the team successfully
• Strategic thinking
• Problem-solving skills
• Leadership skills
• Account domain knowledge
• Knowledge of key technology trends for the account
• Experience working in a CRM (preferably in Hubspot)
• Ability to sit for long hours during core business hours
• Ability to travel to client sites for meetings

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.