United Kingdom onlyTitle: Manager, Sales Operations and Strategy
Location: Remote-UK
Salary: £60,000
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: https://www.psiexams.com/
About the Role
Reporting to the Chief Commercial Officer, the Manager of Sales Operations and Strategy plays a key role in supporting the efficiency and productivity of the sales organization. This role is responsible for executing and optimizing core processes, tools, and systems that support sales strategy implementation and enablement to enhance outcomes such as customer acquisition, retention, and revenue performance.
The Manager oversees sales operations functions including performance tracking, process improvements, CRM support, and sales planning coordination. This role works cross-functionally with Sales, Marketing, Finance, and Client Experience to improve internal alignment and support business growth.
The position is also supported by a team of India based CRM administrators and acts as a point of contact for Salesforce (SFDC) improvements and vendor communications.
This is a permanent role, with flexible working and core availability expected during Monday–Friday business hours.
Role Responsibilities
Sales Operations & CRM Support
- Apply Salesforce (SFDC) best practices across the organization; promote CRM usage and process consistency.
- Collaborate with internal stakeholders to refine platform enhancements aligned to business needs.
- Execute process improvement initiatives that promote scalability and operational efficiency.
- Monitor and maintain data quality, user adoption, and compliance across SFDC and related systems.
- Support the definition of SFDC usage guidelines and contribute to training and onboarding materials.
- Help manage vendor relationships and coordinate SLAs for CRM and sales tech tools.
- Serve as a go-to resource for CRM-related user support and best practices.
Sales Strategy & Performance Management
- Contribute to sales planning activities, including forecasting and reporting.
- Analyze performance metrics to surface trends and areas for improvement.
- Support the documentation and rollout of standardized sales processes.
- Collaborate with cross-functional teams to ensure tactical alignment of sales initiatives.
Sales Enablement & Methodology
- Assist in the execution of PSI’s sales enablement initiatives across the buyer journey.
- Maintain onboarding programs and learning resources for new and existing sales team members.
- Support adoption of a consistent sales methodology (e.g., Challenger, SPIN).
- Maintain and update enablement tools, playbooks, and resources to support sales effectiveness.
- Partner with Marketing to align content and ensure effective lead hand-offs.
- Reinforce a learning culture through the implementation of feedback and coaching tools.
Knowledge, Skills and Experience Requirements
- 3+ years of experience in sales operations, enablement, or CRM administration.
- Hands-on experience with Salesforce (SFDC) and familiarity with sales tech tools.
- Track record supporting the development of sales training or enablement programs.
- Analytical mindset with the ability to extract insights from performance data.
- SaaS or B2B industry experience preferred.
- Excellent organizational and cross-team communication skills.
- Ability to work independently in a fast-paced environment.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short-Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
United States
