Fulfillment Manager

About Prepared Hero

Prepared Hero is an innovative DTC Ecommerce brand dedicated to equipping individuals with high-quality, reliable products for unexpected situations. Our range extends across various categories, ensuring our customers are prepared and confident to face any unforeseen circumstances in their daily lives.

As a trailblazer in the industry, Prepared Hero is committed to providing a seamless, user-friendly shopping experience, ensuring our customers have easy access to our life-saving and convenient products. We stand for readiness, quality, and a customer-centric approach, promising peace of mind and preparedness. Our mission goes beyond transactions; we aim to educate and empower communities to be their own heroes.

Position Overview:

As the Fulfillment Manager, you will play a critical role in ensuring efficient and effective fulfillment of customer orders across all channels (DTC, Amazon, retail). Reporting to the Head of Operations, you will be responsible for managing our fulfillment including DTC, third-party logistics (3PL) warehouse operations, as well as onboarding and managing relationships with retail partners.

Requirements

Responsibilities:

• Oversee day-to-day operations of the 3PL warehouse to ensure timely and accurate fulfillment of orders.
• Develop and implement processes to optimize warehouse efficiency and minimize order processing time.
• Coordinate with cross-functional teams, including Supply Chain, Logistics, and Customer Service, to ensure seamless order fulfillment.
• Manage inventory levels to meet demand forecasts and prevent stockouts.
• Onboard and manage relationships with retail partners, including coordinating order fulfillment, managing product allocations, and resolving any issues or discrepancies.
• Collaborate with Sales and Marketing teams to support promotional activities and product launches.
• Monitor key performance indicators (KPIs) related to fulfillment operations and implement continuous improvement initiatives.
• Train and develop fulfillment team members to ensure high performance and adherence to company standards.
• Stay informed about industry trends and best practices in fulfillment and retail operations.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
• 5+ years of experience in fulfillment operations within the CPG industry.
• Proven track record of successfully managing a 3PL warehouse, including experience with inventory management, order processing, and shipping/receiving.
• Demonstrated ability to onboard and manage relationships with retail partners, with a strong understanding of retail fulfillment processes.
• Experience working with cross-functional teams and managing projects from inception to completion.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Startup experience is a plus

Benefits

• Base range of $75-85k with flexibility depending on background and experience;

• Comprehensive medical insurance reimbursement package for medical, dental, and vision
• PTO + Regional Holiday time off

• End-of-year bonus;
• Wellness & workspace budget;
• Fully remote position with flexible working schedule.