Product Director, Core Platform

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.

This Product Director will be responsible for building platform products that help our merchants make more money through SMS marketing. At minimum this director’s scope will include our core-related PDE Pods - Flow Builder, Data Platform, Messaging Platform, and Billing & App Systems.

Helpful skills:

• Technical degree
• Background at the intersection of fintech and martech (AI a big plus)
• At minimum has managed a team of 3+ PMs across distinct product areas, preferably has also managed other people leaders
• Fraud/risk mitigation and management
• Infosec management
• Excited to self-serve Looker & Snowflake with limited BI support
• Nice to have: GM background or MBA

Helpful experiences:

• Product operations or technical program experience
• Deep interest or practical experience in AI (predictive and generative)
• High scale multi-channel messaging platform execution
• Managing a team through M&A, re-platforming or platform expansion (e.g., new primary platform integration - like a Shopify competitor)
• Experience in ecommerce, martech and fintech
• Experience supporting platform needs for new product lines (0-1) and scaled product lines ($20M+ revenue)
• You were a startup founder or ‘intrapreneur’ at some point in your career
• You’ve worked in the Shopify ecosystem

What We’ll Love About You

• Comfort with Ambiguity: The ability to positively and proactively manage teams through the uncertain and rapidly evolving landscape of Martech & AI. This Product Director needs to navigate through uncertainty with confidence, making informed decisions with incomplete information and being resilient in the face of setbacks or changes in direction. Innate ability to self-structure.
• Speed and Agility in Execution: The ability to drive projects forward quickly and efficiently is crucial. This involves setting clear, ambitious goals for the team and fostering an environment where speed is balanced with quality. The Product Director must excel at identifying and removing bottlenecks, ensuring that teams are nimble and can pivot or accelerate based on feedback and market dynamics. This director needs to have a strong bias for action and anticipate needs.
• Strategic Vision and Foresight: Maintaining a strong strategic vision is vital, enabling the Product Director to identify long-term opportunities that align with the company's growth objectives. This includes understanding market trends, customer needs, and potential technological advancements to guide the development of innovative products that meet future demands.
• Leadership in Innovation and Experimentation: Encouraging a culture of innovation where team members are empowered to experiment and propose creative solutions is key. The Product Director should lead by example, promoting an environment where innovative ideas are celebrated, and failures are viewed as learning opportunities, fostering a resilient and forward-thinking team.
• Cross-Functional Collaboration and Influence: The capacity to work across different parts of the organization and influence without direct authority is critical. This Product Director must build strong relationships with various teams, including our PDE, G&A and GTM teams, ensuring alignment and swift execution. This involves excellent cross-functional communication skills, empathy, and the ability to motivate and guide teams towards common goals.

What You’ll Love About Us

• Salary range of USD $230,000-$250,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Opportunity to advance your career in an AI-focused company with many interesting product and technical challenges resulting from our high growth
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.