United States onlyYou are a strategic leader with 10+ years of software implementation experience, including leading complex, enterprise-scale deployments and influencing cross-functional strategy. You’re known for your ability to translate complex business requirements into actionable plans, and you consistently deliver value to customers while scaling internal processes. You’re motivated by solving hard problems, leading customer conversations at the executive level, and mentoring others on what great looks like.
Does this sound like you? If so, let’s talk!
What you’ll do:
- Lead enterprise and strategic customer implementations, navigating ambiguity and complexity with confidence
- Serve as the implementation lead on our most critical customer accounts, advising executives on change management, workflow transformation, and long-term adoption strategies
- Drive internal process improvements and establish best practices for implementation methodology, customer onboarding, and risk management
- Partner with Product, Engineering, and Customer Experience teams to shape the product roadmap based on customer onboarding trends and feedback
- Establish scalable frameworks, playbooks, and tools to level up the team and enhance operational efficiency
- Represent Implementation in cross-functional working groups and act as a subject matter expert in customer onboarding strategy
- Lead and mentor other Implementation Consultants, providing guidance on project delivery, customer communication, and strategic thinking
- Contribute to hiring, training, and onboarding efforts to help grow the team
What you have:
- 10+ years of experience in software implementation, with a strong background leading complex, multi-phase rollouts
- Proven ability to manage executive-level relationships and align customer needs with business outcomes
- Deep understanding of implementation frameworks, change management, mortgage software/systems, and scalable delivery models
- Experience influencing internal roadmaps and driving cross-functional outcomes
- Ability to build tools and processes that elevate team performance and increase delivery efficiency
- Exceptional verbal and written communication skills
- Leadership experience, including mentoring, training, and thought leadership
Why join Polly?
- High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and <5% of those that enter the interview process are presented with an offer.
- Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
- Individual Impact & Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
- Hybrid Workplace with Innovation at the Core: Here at Polly, we believe in blending flexibility with in-person collaboration. With a hybrid model, our employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco (remote available for this role, hybrid strongly preferred), driving forward-thinking solutions and fostering teamwork.
Employee Benefits:
- Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
- Comprehensive Health Coverage: Enjoy 100% company paid medical, vision, dental, disability, and life insurance, granting peace of mind.
- Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy, because we trust you to balance work and life.
- Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.
Interview Process:
- Round 1 - 30 minute 1:1 with a Polly Talent Team Member
- Round 2 - 30 minute 1:1 with Polly’s Director, Professional Services
- Round 3 - Take Home Assessment + Assessment Presentation
- Round 4 - 30 minute 2:1 with Polly's Director, Sales + a Senior Implementation Consultant
- Round 5 - 30 minute 1:1 with Polly’s VP, Customer
Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly/™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables unlimited configurability, flexibility, granularity, and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Recognized as a pioneer in mortgage capital markets, as well as in culture and career development, Polly was named to Forbes' America's Best Startup Employers in 2025. This evaluation was based on three key criteria: Employer Reputation, Employee Satisfaction, and Company Growth.
To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at [email protected]. We care deeply about this network and your experience.
