Manager, Implementations

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Role Description:

We are seeking a highly motivated and experienced Manager of Implementation Management to help lead our Implementation Managers and ensure the successful implementation of our largest, most complex implementations. Our Implementation Managers oversee end-to-end project timelines, milestones, and deliverables, they identify and manage project risk, and they host project syncs and steering committee meetings, interfacing directly with executives. As a Manager, Implementation Manager, you’ll support the team with project escalations, ensuring projects are delivered on time and within budget, and help improve existing processes or develop new ones to make our implementation motion more efficient.

People are our key resource, so strong people management skills, ability to motivate, retain and grow teammates is critical to the success of this role.

This is a customer-centric role and we are looking for an individual who feels strongly not only about leading a diverse team, but also passionate about interfacing with customers on a daily basis.

In this role, you will:

• Lead, mentor, and develop a high-performing team of Implementation Managers

• Set clear performance goals, provide regular feedback, and support professional development

• Oversee delivery of our largest Implementation packages, Custom SOW delivery

• Collaborate with cross-functional teams (Sales, Product, Engineering, and Customer Success) to align implementation processes with customer needs and company objectives

• Advise on staffing decisions, resource management and forecasting

• Exercise strong customer leadership by mitigating risks, managing escalations, and ensuring implementation success and customer satisfaction

• Work with the Director of Professional Services on annual planning, strategy and risk identification and management

• Analyze implementation metrics and feedback to identify areas for improvement and increase efficiency

• Develop scalable systems and processes to support a growing customer base and ensure consistent delivery excellence

• Be accountable for key metrics such as billable utilization, revenue delivered, gross margin, and implementation health

Skills & Requirements

• Demonstrated experience managing or mentoring teammates

• Demonstrated experience in PS delivery role, and success hitting key KPIs like Implementation CSAT, managing project risk, and ensuring a successful implementation motion

• Strong interpersonal skills, and ability to coach, grow, and motivate team members

• 6 to 8 years of experience working with a SaaS/Technology vendor

• Experience with Ironclad platform or CLM solutions preferred

• Communication skills, ability to establish a vision for the team, and provide and receive feedback

• Ability and willingness to travel at estimate of 10%
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $140,000 - $170,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.