Senior System Architect (d/f/m)

The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.

It’s time to bring your best and make your mark. Join Customer Experience (CX) at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

This position will be part of the Processes & Systems team inside the CX Strategy & Operations business unit.

As a Senior Systems Architect, you lead cross-functional initiatives, coordinate stakeholders across different departments, propose and discuss architectural design to implement and improve CX's tools, infrastructure and performance in alignment with the current set of KPIs. Your focus is on creating and implementing and consulting streamlined and scalable architecture for the business systems.

Role Responsibilities: What you'll do

• Admin: You own the administration of our internal tools (Zendesk, Salesforce, etc.), and designing and executing technical solutions within multiple tools.
• Leading: You lead projects aimed at improving CX's workflows, tools, communication systems, and performance.
• Processes: You make sure that all team workflows are optimized, and that changes to these are communicated and implemented effectively with empathy.
• Innovation: You research, analyze, and implement innovative solutions for our CX business strategy.
• Documentation: You create structured documentation and learning resources to increase adoption and remove knowledge bottlenecks.
• Strategy: You contribute to our tooling strategy, and provide advice on latest application and integration development, enterprise architecture standards, and DevOps.
• Communication: You closely align stakeholders and SMEs and Product Managers on solution design and technical implementations.

Role Requirements: What you need to succeed

• You enjoy fixing things when they break, and you're thrilled at the opportunity to build solutions and workflows to fix issues and streamline efficiency.

• You enjoy architecture design, and you’re thrilled at the opportunity of scaling implementations and contributing to our strategic vision.

• You are a strong Salesforce expert and have experience with implementing solutions from business requirements. Experience with Salesforce CPS and Lead to Cash implementation is a plus

• You have strong communication skills and can independently lead the technical side of projects with your stakeholders

• You have good organizational and interpersonal skills, and can get a complex task done on a timeline with multiple stakeholders

• You have excellent English written and oral communication skills (C1 level)

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes