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Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities
Who are you?
Are you a strategic leader passionate about client partnerships and team development? We’re looking for a Director of Client Success to lead a high-performing, geographically dispersed team focused on delivering exceptional service and value to clients in both self-funded and fully insured markets. Reporting to the SVP of Client Success, this role is pivotal in driving client satisfaction, retention, and revenue growth.
As a senior advisor and escalation point, you’ll shape client strategy and guide benefit program design based on utilization and claims trends. The ideal candidate brings consultative expertise, a deep understanding of the benefits or TPA space, and a proactive mindset for navigating an evolving industry and regulatory landscape. If you thrive in a dynamic environment and are energized by leading teams and solving complex client challenges, we want to hear from you.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Lead and develop a team of talented Client Success Managers with varying levels of experience and tenure supporting a portfolio / book of business; may include Fortune 500, employer, health system and health plan clients.
- Deliver the highest level of client satisfaction for a complex and demanding client base while ensuring contract renewal and revenue objectives.
- Delivery of retention, revenue growth, relationships, and reference-ability within our installed client base
- Lead staffing planning and forecasting
- Develop and maintain relationships with senior level client contacts and decision makers.
- Demonstrate a passion to embrace and immerse yourself in our clients’ business models understanding their benefit strategy objectives and aligning solutions to support meeting their goals.
- Maintain a strong working knowledge of all aspects of Personify Health programs.
- Drive training and approaches for Client Success Managers to develop strategic recommendations and action plans aligned with client’s goals and objectives.
- Represent Client Success team during mid and late stages of sales efforts.
- Develop and nurture org-wide cross-functional relationships to break down/avoid silos and ensure continuous improvement, drive efficiencies and process optimization.
- Study our space in health insurance and related services and serve as a key influencer of strategy and execution in context of the rapidly evolving market.
- Excellent communication skills with natural diplomacy skills, excellent public speaking, and articulate with attention to detail.
- Excellent knowledge and skill using Microsoft Office suite.
- Experience with Salesforce & Gainsight preferred.
- Ability to travel.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelor's degree, or equivalent in related discipline
- Minimum of 8 years in a leadership role leading customer success/account management preferably in insurance or benefit services.
- Domain experience in employee benefits, healthcare industry, employee benefits, health plans, TPA services, or benefits administration.
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- A strong, capable leader with solid emotional intelligence, vision, and drive to grow the CSM program, mentor its staff, influence clients’ engagement, and build a Client Success Management model that is second to none.
- Passionate for client/customer success and support, health, and wellbeing, and capable of continuous active engagement in a fast-paced, innovative environment.
- Ability to build robust, dynamic teams that result in profitability. Must be capable of providing guidance and leadership to ensure client success managers properly analyze customer health metrics and quickly identify and mitigate customer retention risks.
- Exhibit executive presence, an innovative spirit, and a quantitative data-driven mindset.
- Excellent communication skills with natural diplomacy skills, excellent public speaking, and articulate with attention to detail.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $145,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
#WeAreHiring #PersonifyHealth
Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to [email protected]. All of our legitimate openings can be found on the Personify Health Career Site.
Application Deadline: Open until position is filled.
