Content Manager

● Full-time; reporting to Head of Content Marketing, Brand & Communications

● Southwark, London / Remote (UK ONLY)

● UK Right to work required

● £37,000 per annum,annual bonus and share options

● Start Date: ASAP, 2024

For far too long, pensions have been difficult to understand and manage. PensionBee makes pensions simple so everyone can look forward to a happy retirement. Founded in 2014, we are a leading online pension provider.

Operating in the £1 trillion market of Defined Contribution pension assets, PensionBee has grown rapidly through its direct-to-consumer marketing activities, creating a household brand name for the mass market. The Company has £4.4 billion in Assets Under Administration and 229,000 Invested Customers as at 31 December 2023. PensionBee has consistently maintained a Customer Retention Rate in excess of 95% and an Excellent Trustpilot rating from more than 10,000 customers, reflecting its commitment to outstanding customer service. PensionBee is listed on the London Stock Exchange (LON: PBEE).

PensionBee is growing at scale and we need a Content Manager to help us create and deliver engaging content through our website, app, video and podcast channels.

This role provides an exciting opportunity to be involved in the production and distribution of PensionBee content including blogs, newsletters, in-app content, videos and podcasts. Working with our Head of Content Marketing, you’ll be seeing content projects through from start to finish including creating engaging copy for blogs and scripts, working with third parties to produce multimedia content and distributing your work across various platforms.

Key objectives

Helping both the Content Team and wider Marketing Team to achieve their key performance goals e.g. the number of podcast downloads and the number of customers viewing content in the app.

Key responsibilities

• Developing ideas for new editorial content and then bringing them to life on our blog, Pensions Explained content hub and in the PensionBee app.
• Researching, script writing and supporting the production of our award-winning podcast series - The Pension Confident Podcast.
• Creating copy in the app or through customer newsletters with our key audience segments in mind e.g. the self-employed.
• Supporting the Social Media Team with video script writing for YouTube and TikTok.
• Supporting the production of our monthly market performance content including writing copy for our blog, newsletters and social media videos.
• Working closely with third parties such as our podcast host, producer and video production teams.
• Acting as a custodian of our Tone of Voice and following our quality assurance process.
• Managing the uploading of content to the PensionBee website via GitHub.
• Supporting the Content Team on internal copy requests as and when they arise.
• Monthly performance reporting against content KPIs.

Requirements

The key skills required are:

● Clear written and spoken English.

● Content project management and experience working with third parties and external stakeholders is essential.

● Exceptional attention to detail.

● Experience with content marketing and copywriting.

● Experience working on financial brands.

● Enthusiasm to create multiformat content such as podcasts and videos.

● Experience using content and email management systems.

● A good understanding of how content works on websites, in apps, and across YouTube and social media platforms.

● An interest in learning HTML and SEO best practice.

● A passion for creating content and spreading the PensionBee story.

Diversity & Inclusion at PensionBee

We welcome all candidates and are proud to have been awarded Employer of the Year at the Financial Adviser Diversity in Finance Awards 2021 and UK Fintech Awards 2022 for Diversity and Inclusion.

We know the need to meet every criteria can sometimes get in the way of meeting brilliant candidates. We believe the right drive is often more important than degrees, so if you have an interest in the role, relevant past experience and are passionate about what we do, get in touch, we'd love to hear from you.

Additionally, it’s not just about paying lip service but monthly celebrations of our differences and opportunities to learn more about our colleagues and friends; from our discussion on men’s mental health to our Pride Picnic. At PensionBee we're committed to provide equal rights, opportunities and treatment for all. We believe all companies have a duty to provide a supportive working environment for their employees and should be transparent. Here you can find our Gender Equality policy and Diversity and Inclusion policy which provide more information on our approach, including our commitments to flexible working requests and reasonable adjustments from day one.

We want everyone to be able to access the same opportunity, and some people might need extra support to have this access. If there’s an adjustment we can make that would help you perform to the best of your ability during the application process, like using a computer during a task instead of writing by hand, or booking in time for a longer interview, please reach out to our Training & Culture Manager, Emma on [email protected]. Please note, we're not currently interested in working with external recruiters/TA's and kindly ask not to spam our inbox. Thanks!

Benefits

● End of year bonus and generous equity schemes

● Fully remote working enabled environment and culture

● 25 days annual leave, 5 extra days for people with caring responsibilities and additional leave days for people living with a disability

● Generous and transparent gender inclusive Parental Leave policy

● Pension scheme with 5% matching employer contribution

● UK Healthcare Cash Plan, Thrive, SmartHealth Virtual GP and Income Protection Insurance

● Regular company-wide sessions: CEO Session, Show & Tell and varied D&I agenda; giving you an opportunity to share your ideas and learn about other areas of the business

● Happiness! Meeting: Every 6 weeks you will have the chance to speak with your manager about your well-being

● A warm and motivated team working to make a real difference for our customers

Hiring Process

1. Initial chat with the hiring manager with selected candidates
2. Written task
3. Shortlisted candidates will have a structured interview (45-60mins)
4. Final decisions will be made and unsuccessful candidates will receive feedback.

Additional information aboutthe structured interview;

● behavioural/competency interviews

● questions are pre-determined to keep things consistent