Senior Collection Specialist (B2B)-WFH

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client:

Our Client is a U.S.-based firm with over 40 years of experience in the commercial collections industry. The company specializes in accounts receivable management and commercial debt collection services, helping businesses recover outstanding debts while preserving customer relationships.

They offer a broad range of services including accounts receivable outsourcing, commercial and international debt collection, and bankruptcy recovery solutions. They are also known for a proprietary transparent outsourcing model that provides clients with real-time visibility into the collection process.

Operating on a performance-based, contingency fee model, our Client aligns its success with that of its partners. With a global reach and a reputation for ethical, effective collections, they serve a wide range of industries and maintain long-standing relationships built on trust and results.

About the Role:

We're hiring a Senior Commercial Debt Collector who thrives in high-accountability environments and knows how to get results. This role is tailored for experienced professionals with a proven track record in B2B collections, advanced skip tracing, and navigating legal escalation when needed. You’ll manage a queue of commercial accounts, leverage skip tools and AI assistants, and work closely with our internal legal team. No fluff—just outcomes.

What you’ll do:

• Manage a portfolio of assigned commercial (B2B) collection accounts

• Make outbound contact with AR departments and responsible individuals

• Negotiate payment plans, resolutions, or structured settlements

• Communicate via phone, email, SMS, LinkedIn, and other digital platforms

• Review case documents including contracts, statements, and account histories

• Relay disputes and updates to clients clearly and professionally

• Escalate accounts to legal when appropriate and provide supporting documentation

• Maintain detailed activity logs using our cloud-based CRM (A Lariat Collection Software)

• Utilize AI tools (e.g., ChatGPT) to streamline communication and reporting

Requirements

What You Bring:

• 5+ years of commercial (B2B) collections experience (commercial preferred; strong collections background considered)

• Proven skip tracing and web-based investigation skills (ZoomInfo experience is a plus)

• Understanding of legal forwarding and escalation processes (court affidavits, judgments, liens)

• Strong English communication skills—both written and spoken

• Proficient in Google Workspace and comfortable with remote tools and workflows

• Tech-savvy and adaptable—able to work with CRMs, cloud tools, and AI assistants

• Highly persistent, results-oriented, punctual, and detail-focused

• Self-managed and accountable in a remote, performance-driven setup

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You’ll Get:

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.