We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program.
Requirements
- Professionally handle inbound customer calls with empathy, clarity, and confidence.
- Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate.
- Actively listen to customer needs and guide conversations toward effective service solutions.
- Efficiently schedule service appointments while identifying upsell opportunities.
- Promote and sell the Pipeline Club membership during eligible calls.
- Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days.
- Document call scripts, workflows, and best practices to improve consistency and performance.
- Contribute to building scalable systems that enhance conversion rates and membership sales efficiency.
- Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows.
- Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality.
Benefits
- Health benefits
- Paid time off
- 401(k) plan
- Retirement plan
