Community Manager

Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members.

Requirements

• Actively manage and participate in daily conversations within Slack.
• Initiate discussions, encourage participation, and keep the community engaged and connected.
• Maintain a professional, welcoming, and upbeat tone across all interactions.
• Introduce and connect members based on shared goals, interests, and needs.
• Foster collaboration and meaningful peer-to-peer relationships within the community.
• Act as a connector to strengthen engagement and trust among members.
• Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
• Identify engagement gaps, concerns, and opportunities for improvement.
• Proactively address member needs to ensure long-term satisfaction and retention.
• Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
• Manage event logistics and ensure a smooth, high-quality member experience.
• Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
• Record and report insights related to member engagement and satisfaction.
• Manage satisfaction surveys through tools such as Typeform and email.
• Analyze feedback and share actionable insights with internal stakeholders.
• Monitor churn indicators and proactively support retention efforts through relationship-building.
• Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
• Remain flexible and adaptable to evolving community needs and priorities.
• Excellent, neutral, US-friendly spoken English accent.
• Strong written and verbal communication skills.
• Proven ability to build relationships and engage diverse stakeholders.
• Experience coordinating or supporting member-focused events.
• Access to personal equipment suitable for full-time remote work.
• Availability to work U.S. hours (ET–PT).
• Strong adaptability and willingness to take on evolving responsibilities.
• Previous experience in community management, member success, or relationship management.
• Background in event planning or customer-facing roles.
• Familiarity with Slack and Typeform.
• Experience working with U.S.-based clients or understanding U.S. communication styles.
• Demonstrated success improving engagement, satisfaction, or retention metrics.
• Based in LATAM or Africa (preferred, not required).
• Strong relationship-builder with a community-first mindset.
• Customer service–oriented with a focus on member satisfaction and retention.
• Ownership-driven, adaptable, and comfortable operating independently.
• Organized, detail-oriented, and enthusiastic about community engagement.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance