Senior Engineering Operations Specialist

About PandaDoc

PandaDoc empowers growing organizations to thrive through our all-in-one document automation platform. With over 40+ cross-functional teams across Engineering, Product, and Design, we're scaling our operations to deliver innovative solutions with speed, quality, and customer focus.
This role operates within a product-centric environment where engineering operations directly support business outcomes and customer value delivery, you will work across both discovery and delivery part, improving end-to-end processes.

About the Role

We are hiring a Senior Engineering Operations Specialist to drive operational excellence across our Engineering, Product, and Design (EPD) organization. Reporting to the Senior Engineering Operations Manager, you will play a hands-on role in executing and improving our delivery approaches, Agile practices, and operational processes across 40+ cross-functional teams.

You will coordinate organization-wide initiatives and help teams adopt best practices that enable them to deliver high-quality, customer-centric solutions with speed and autonomy. This role requires a strong initiatives leadership mindset combined with technical understanding of modern engineering practices.

In this role, you will take care of:

Program Leadership Execution

• Lead and support complex cross-functional initiatives across multiple engineering teams and engineering leaders, ensuring visibility and timely delivery
• Support quarterly and annual planning cycles by gathering data, coordinating schedules, and maintaining planning artifacts
• Track and report on initiative progress, risks, and dependencies to stakeholders

Agile Process Excellence

• Champion Agile discoverydelivery practices across teams, promoting continuous improvements that brings technical teams closer to business discovery, moving beyond pure execution mindset
• Partner with Product Managers to enable engineers contributing to solution ideation and strategic product decisions
• Conduct team health assessments and facilitate improvement workshops
• Maintain and optimize team workflows in Jira, ensuring consistent practices across the organization
• Support the implementation of Scrum-based frameworks and help teams mature their Agile practices
• Champion practices that keep technical teams engaged in business discovery, moving beyond pure execution mindset

DevOps Metrics

Even though you won’t be directly responsible for DevOps implementation, we expect you to:

• Understand CI/CD pipelines and deployment processes
• Create and maintain dashboards in Jira and Grafana for operational visibility
• Help analyzing delivery metrics (velocity, cycle time, quality metrics) across teams, identify trends to inform process improvements
• Leverage AI tools to create automation scripts that improve team efficiency

Knowledge Management

• Document and maintain operational processes, best practices, and team guidelines
• Facilitate knowledge sharing sessions and communities of practice

About you

Must-Haves

• Experience: 4+ years in Engineering operations, Project Management, or Agile delivery roles
• Agile Expertise: Strong experience with Scrum and Agile methodologies in software development environments. Experience moving teams from delivery-only mindset to customer-centric, business-driven approach.
• Change Management: Ability to take a proactive role in change management, applying expertise to anticipate and address challenges during organizational changes.
  Proven implementation experience of impactful complex initiatives is expected from a candidate.
• Tool Proficiency: Hands-on expertise with Jira for project tracking and team coordination
• Technical Understanding: Knowledge of CI/CD concepts and modern DevOps practices
• Automation Skills: Ability to write simple automation scripts using AI assistance, vibe-coding experience is desirable
• Program Management: Experience coordinating cross-functional initiatives and managing stakeholder communications
• Analytical Skills: Strong ability to gather, interpret, and present operational data
• Communication: Excellent facilitation and communication skills
• Language: English proficiency at C1 level

Nice to Haves

• Scrum Master certification (CSP, PSM2), Scaled Agile framework certifications (LeSS, etc)
• Experience working in SaaS/Product companies

What We Offer

Growth Opportunities

• Direct impact on how 40+ teams work, collaborate, and deliver
• Visibility into executive-level operational strategies
• Opportunities to lead organization-wide initiatives
• Clear career progression path within engineering operations
• Support for professional certifications and training
• Exposure to cutting-edge DevOps and Agile practices
• Access to conferences and industry events

Work Environment

• Fully remote position with flexible working hours
• Collaborative, international team environment
• Culture focused on innovation and continuous improvement
• Regular virtual team building and knowledge sharing sessions

Why Join Us

At PandaDoc, you'll be at the heart of our engineering operations, directly impacting how teams deliver value to customers. As a Senior Engineering Operations Specialist, you'll gain invaluable experience working with multiple teams, learn from seasoned professionals, and develop the skills needed to advance your career in technical operations.

This role offers the perfect balance of structure and autonomy, allowing you to execute established practices while contributing your own ideas for improvement. You'll be part of a team that values operational excellence and continuous learning, with clear opportunities for growth and advancement.

PandaDoc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Culture:

We're known for our work-life balance, kind co-workers, creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.