Engineering Operations Specialist

About PandaDoc

PandaDoc empowers growing organizations to thrive through our all-in-one document automation platform. With over 40+ cross-functional teams across Engineering, Product, and Design, we're scaling our operations to deliver innovative solutions with speed, quality, and customer focus.
This role operates within a product-centric environment where engineering operations directly support business outcomes and customer value delivery, you will work across both discovery and delivery part, improving end-to-end processes.

About the Role

We are hiring a Middle Engineering Operations Specialist to support operational excellence across our Engineering, Product, and Design (EPD) organization. Reporting to the Senior Engineering Operations Manager, you will play an essential hands-on role in facilitating team ceremonies, maintaining operational systems, and coordinating project initiatives across our 40+ cross-functional teams.

You will coordinate organization-wide initiatives and help teams adopt best practices that enable them to deliver high-quality, customer-centric solutions with speed and autonomy.

Key Responsibilities

Team SupportTool Management

• Support teams following Scrum framework and help remove impediments to their progress
• Maintain Jira hygiene across all teams - ensuring consistent naming conventions, proper ticket categorization, and clean backlogs
• Configure and optimize team boards, filters, and workflows in Jira
• Identify opportunities for AI-optimization and suggest improvements to reduce manual work
• Maintain JIRA dashboards and reports on team velocity, sprint completion, and delivery health

Project Coordination

• Support the coordination of cross-functional initiatives by tracking action items and dependencies
• Risks management: flag risks or blockers to senior team members

Process Documentation Support

• Document team processes, decisions, and standard operating procedures
• Maintain up-to-date runbooks and operational guides
• Help teams adopt established best practices and operational standards

Continuous Improvement

• Collect feedback from teams about process pain points and improvement ideas
• Participate in process improvement initiatives led by senior team members
• Support the rollout of new tools, processes, or practices across teams
• Contribute to communities of practice and knowledge sharing sessions

Required Qualifications

Must-Haves

• Experience: 2+ years of hands-on professional experience in project coordination, Scrum Master role, or Engineering operations
• Agile Knowledge: Solid understanding of Scrum framework and Agile principles
• Tool Expertise: Strong experience with Jira administration
• SDLC Understanding: Understanding of software development lifecycle and engineering practices
• DevOps Awareness: Familiarity with CI/CD concepts and DevOps fundamentals
• Organizational Skills: Excellent organizational skills with high attention to detail
• Communication: Strong written and verbal communication skills
• AI Tools: Ability to work with AI tools to create basic automation scripts
• Language: English proficiency at B2 level

Nice to Haves

• Scrum Master certification (CSM, PSM)
• Experience working in SaaS/Product companies
• Familiarity with engineering metrics (velocity, cycle time, DORA metrics)

What We Offer

Growth Opportunities

• Exposure to diverse engineering teams and technologies
• Mentorship from senior operations team members
• Opportunities to lead improvement initiatives as you grow
• Hands-on experience with industry-leading tools and practices
• Direct visibility into how successful engineering organizations scale

Work Environment

• Fully remote position with flexible working hours
• Supportive team environment with clear guidance
• Regular feedback and coaching from senior team members
• Opportunities to make meaningful impact on team productivity

Why Join Us

At PandaDoc, you'll be at the heart of our engineering operations, directly impacting how teams deliver value to customers. As a Middle Engineering Operations Specialist, you'll gain invaluable experience working with multiple teams, learn from seasoned professionals, and develop the skills needed to advance your career in technical operations.

This role offers the perfect balance of structure and autonomy, allowing you to execute established practices while contributing your own ideas for improvement. You'll be part of a team that values operational excellence and continuous learning, with clear opportunities for growth and advancement.

PandaDoc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Overview:

PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.