Snr. Technical Support Engineer, Cortex XSIAM Focused Services (Security Clearan

At Palo Alto Networks, we're looking for a proactive and skilled Technical Support Engineer to deliver world-class support to our clients. As a member of our team, you'll shape the future of cybersecurity, providing dedicated technical support and working closely with Technical Account Managers to understand clients' business goals and technical environments.

Requirements

• 4+ years of experience as a Support Engineer
• Previous experience with Endpoint Security software
• In-depth SIEM experience, including a deep understanding of how SIEMs work
• Experience creating custom collections and data parsing
• Proficiency in creating complex correlation rules, reports, and dashboards
• Experience with SIEM integration and implementation
• Hands-on experience working with EDR tools
• Solid networking knowledge, with the ability to independently debug broad, complex, and unique environments with mixed applications and protocols
• Experience with Windows OS, macOS, and Linux-based applications (installation, troubleshooting, debugging)
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
• Exceptional written and verbal communication skills
• Strong customer advocacy skills and proven experience navigating challenging customer situations effectively

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items
• Mental and financial health resources
• Personalized learning opportunities