Operations Manager (DTC/e-commerce) - Worldwide/Remote

Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

About the Role:

We’re looking for a hands-on, entrepreneurial Operations Manager. This role is central to scaling the company´s global operations, supply chain, and fulfillment while driving cost efficiency and systemization. The ideal candidate isn’t a corporate “process admin” –you’re a builder-operator: someone who thrives in fast-moving environments, builds

systems from the ground up, and treats the business like it’s your own.

You’ll oversee operations across supply chain, fulfillment, and vendor management, while also running point on key growth initiatives (offshore expansion, new product roll out etc).

This is a full-time, remote role based on Central USA Time.

We are looking for a Head of Operations specifically with these requirements:

● 5–10+ years in operations specifically in DTC/e-commerce brands in the $10M–$50M revenue range.

● Proven track record of building scalable systems (dashboards, SOPs, reporting) – not just maintaining corporate processes.

● Strong financial acumen: margins, landed costs, forecasting, and cost optimization.

● Builder mindset: you roll up your sleeves, fix what’s broken, then scale it.

● Comfort with chaos and urgency – making fast decisions, firefighting, and then creating structure.

● Experience working with lean teams in start-up or scale-up environments.

● Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards (Google Sheets/Looker Studio/ERP).

● Excellent communication with internal teams and external partners across geographies.

Your responsibility will include (but not limited to):

● Oversee and optimize ordering, fulfillment, vendor relationships, and customer support operations.

● Implement scalable systems, dashboards, and SOPs for real-time visibility, efficiency, and growth

● Implement new communication protocols e.g. Slack, other tools across the company

● Manage cost efficiency across gross margins, landed costs, fulfillment expenses, and vendor terms.

● Drive performance tracking and reporting through data-driven metrics and dashboards (Google Sheets, Looker Studio, ERP).

● Collaborate closely with marketing and product team to ensure new product rollouts and launch timeline

● Ensure high levels of communication and accountability with vendors and 3PLs

● Maintain flexibility and urgency in responding to critical operational issues, including outside regular hours when necessary.

● Oversee offshore expansion agency Passport Global as we begin to sell products in new geographies

Growth Opportunities/Perks:

● Transition from Operations Manager to Head of Operations within 12–18 months.

● Unlimited book/course budget for professional development.

● Work alongside top-tier e-commerce consultants and operators from $100M+ brands.

● Flexible, remote-first work culture with focus on results over hours.

Requirements

This Position Is Perfect For You If…

You take ownership.

You treat the business as if it’s your own – you don’t just manage tasks, you own outcomes, solve problems, and drive results without waiting for direction.

You build scalable systems.

You think in processes, not patches. You create SOPs, dashboards, and workflows that keep operations running smoothly and can scale as the business grows.

You thrive in fast-paced environments.

When things move quickly and priorities shift, you stay calm, adapt, and keep execution on track without losing focus.

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Benefits

• Remote Working for a US Company
• Exposure to new technology & trend
• Competitive Salary