United States onlyDepartment Overview
The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions enabling OHSU to effectively manage information to accomplish its missions.
ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU's security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the OHSU Integrity Office and/or ITG Security Engineering team.
All ITG employees must observe due care, objectivity and respect for confidentiality. Employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true “business need to know.”
This position will apply knowledge and best practices to assist end users with production support and the development of enhancements for Oracle Release 12 eBusiness suite HRMS and time keeping applications. This position will:
- Understand of general HR and Payroll business processes and HCM/Oracle EBS and related applications to help drive recommendations for process improvements.
- Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
- Translate technical specifications and requirements into informative, user-friendly test plans for end- user acceptance testing.
- Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
- Monitor information technology output for quality, accuracy, and timeliness.
- With support from a Senior Oracle Business Analyst or Senior Oracle Developer:
- Troubleshoot production issues and provide end user support via the telephone and email.
- Provide analytical support for customers by evaluating and documenting requirements and reviewing and tracking projects.
Function/Duties of Position
System Analysis and Design:
With the guidance and support of a Senior Oracle Business Analyst or Oracle Technical Lead:
- Troubleshoot production issues and provide user support via the telephone and email.
- Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
- Maintain a problem/issues log and communicate problem status.
- Work with customers to document specifications / requirements for enhancements and fixes to systems, applications, reports, and interfaces.
- Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.
- Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.
Quality Assurance Process:
- Ensure that proper quality assurance standards are applied throughout the software development lifecycle. Manage work requests from initiation through close.
- Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
- Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
- Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
- Help to ensure data integrity and validity of applications and reports.
- Work with Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests.
Education:
- Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.
This position may perform other duties as directed by ITG management.
Required Qualifications
Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
- Experience as a quality assurance analyst working with the Oracle eBusiness suite.
- Experience as an Oracle eBusiness suite analyst/developer working with Oracle tools,including ADI, OAF, Discoverer, Apex, SOA, JDeveloper and PL/SQL.
Job Related Knowledge, Skills and Abilities (Competencies):
- Functional understanding of Oracle applications, including HR, Payroll, Employee Self Service, Manager Self Service, and Workflow.
- Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment.
- Knowledge of quality assurance processes in a software development environment
- Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements
- Must have excellent communication, analytical, and organizational skills: both written and verbal.
- Ability to use tact and diplomacy to maintain effective working relationships.
- Ability to work independently and as part of a team while being collaborative in resolving problems.
- Must have demonstrated, excellent customer service skills both on the phone and in person.
- Demonstrate Core Competencies as established for your position (Leading Self, Leading Others, Leading Leaders, Leading Function)
Preferred Qualifications
- Experience as a payroll resources business analyst working with the Oracle eBusiness suite in an academic medical center or related organization.
- Experience as a business analyst working with Kronos Timekeeper and Scheduler in an academic medical center or related organization.
- Experience as a business analyst working in an environment governed by a collective bargaining agreement.
- Project Management Professional certification.
Job Related Knowledge, Skills and Abilities:
- Understanding of the capabilities of the Oracle development environment and tools, including ADI, OFA, Discoverer, Apex, JDeveloper and PL/SQL
- Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements.
- Functional understanding of Kronos applications, including Timekeeper and Scheduler.
- Understanding of the capabilities of the Kronos development environment and tools.
- Experience with Labor Distribution
Additional Details
Work Location: Working Remote
Work Schedule: Monday-Friday 8am-5pm
