United States onlyDepartment Overview
The Advice and Counsel Center Associate Partner (Associate Partner, ACC) serves as a partner and consultant to an organization providing support to ACC operations and investigating entry level cases. This position will support the organization by providing guidance, training and education, collaboration, and serve as a resource for a variety of Employee and Labor Relation issues. In addition, the position will serve as a content expert on triaging cases and will support the Sr. Partners with triaging Employee Relations and Grievance cases. This position shall be responsible for Data gathering and analysis, including ensuring the data in the case management system is complete and accurate and notices of case correction from HRIS and Integrity are reviewed and remedied. Provides support necessary on projects oversight, or involvement from the ACC, at the discretion and request of the Director of Employee Relations.
Function/Duties of Position
- Support the ACC by assigning cases in collaboration with the Sr. Partners.
- Design and produce reports on ACC work by pulling and analyzing data from the case management system.
- Support system integrity by updating cases based on feedback from Integrity and HRIS.
- Attend level one investigations, such as IPS and Attendance issues, and begin training on higher level cases.
- Provide guidance to leaders based on corrective action recommendations in the discipline and remediation guide.
- Respond to reported concerns, support the investigation process, provide consultation, facilitation, and guidance on a variety of employment and labor relation matters.
- Maintain appropriate confidentiality in all matters.
- Create and provide monthly, quarterly, and annual ACC metrics and reports to the Director, ACC.
- Partner with other experts in HR, Labor, and Legal to ensure an understanding of any risks
- Support the Associate, ACC and Labor and serve as a backup when the Associate is out of the office.
- Assist with managing and maintaining cases and documentation in the employee relations system, Ethicspoint.
- Build a collaborative relationship with the organization by providing exceptional service at all levels.
- Apply a diversity, equity, and inclusion lens to identify themes and trends, design and deliver interventions, and drive continuous improvement in organizational strategies and effectiveness of Employee Relations.
- Support leadership training initiatives.
Required Qualifications
Experience and Education
- Bachelor’s degree in business, HR or related field, and/or equivalent combination of education, experience, and training; and
- 1 year of Human Resources work experience with generalist exposure, or equivalent combination of education and experience.
Skills and Knowledge
- Knowledge and experience applying federal, state, and local employment laws.
- Demonstrated ability to develop skills in conducting investigations, in a respectful and professional manner, while upholding an organization's policies, procedures, and documentation standards.
- Experience working in a unionized healthcare or education environment is preferred.
- Ability to support manager development and alignment through coaching, counseling, and training.
- Willingness to learn how to guide leaders in making employee relations decisions which are aligned with the organization's policies and procedures as well as legal obligations.
- Demonstrated conflict resolution skills and the ability to navigate sensitive, emotional, and/or difficult situations with empathy.
- Knowledge of investigatory best practices and ability to understand how different perspectives, experiences, and cultures affect the situation and investigation process. Ability to develop and maintain an equitable and inclusive workplace through interactions, decisions, and recommendations.
- Effective, clear, and culturally aware communication verbally and in writing; ability to draft concise and factually accurate reports and documents.
- Willingness to provide training to leaders.
