Canada onlyAbout OpsLevel
OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are the linchpin to a successful developer experience. With customers like Duolingo, Sotheby's, Keller Williams, and Hootsuite, we know that the best businesses in the world prioritize a great developer experience in order to beat the competition.
We're a fully-remote team of folks who care deeply about the daily lives of developers, with team members across North America and Europe. OpsLevelers live our company values on a daily basis and when we’re not heads-down on a project or collaborating in real-time over Zoom, we're competing in trivia over lunch or sharing the latest fur baby photo in #pets-to-make-you-live-longer.
Our culture and values are very important and ground us in how we interact as one team:
Empathy - Think of others; think of your users
Growth Mindset - Get comfortable with being uncomfortable
Intellectual Honesty - The best solution is more important than anyone's ego
Focus & Efficiency - Keep the main thing the main thing
Simplicity
About the Role
As a Solutions Architect (SA) at OpsLevel, you will engage in a pivotal customer-facing role, aimed at driving significant value and accelerating customer growth through expert technical account ownership and resource creation. Working with our Customer Success Managers and Customer Support Engineers, you'll be part of a team dedicated to ensuring our customers are happy, successful, and getting value from our tool.
You'll be entrusted with steering customers through the evolving landscape of DevOps best practices, focusing on developer experience and operational proficiency. By partnering with customer leaders and nurturing technical champions, you'll become a key facilitator in promoting a culture of service ownership and continuous operational improvement for some of our most important customers.
An ideal candidate will have a robust track record in technical customer engagement and will be a consistently proven dependable advisor to technical and business leaders.
What You'll Do
In-Depth Product Knowledge: Develop a comprehensive understanding of OpsLevel's products and how they fit into the wider DevOps tooling landscape, including understanding strengths and weaknesses against competitors.
Partnership with CSMs: Work closely with Customer Success Managers to ensure a cohesive approach to account success. CSAs own the "technical success" of the accounts. CSMs own the "business success".
Hands-On Implementation Guidance: Provide direct support to customers with their OpsLevel implementations, ensuring technical configurations are optimized for their specific needs.
Community Repo Management: Contribute to and generally manage our community integrations repo. This will involve both writing reusable code our customers can leverage , and identifying potential high value customer written integrations and solicit their inclusion.
Technical Troubleshooting: Address and resolve technical challenges customers face during implementation and beyond.
Accelerating Time to Value: Collaborate with customers to streamline their operational processes, with the aim of rapidly achieving measurable value from their OpsLevel investment.
Continuous Operational Improvement: Continue to improve the onboarding process by streamlining and automating repetitive tasks.
Proactive Stakeholder Engagement: Deliver compelling product presentations, demonstrations, evaluations, and workshops to engage and educate key customer stakeholders.
Content Development: Create and refine customer-facing documentation and educational materials encapsulating OpsLevel's best practices and use cases.
Feature Prioritization: Collect customer feedback on product features and work with the Product and Engineering team to prioritize and guide the development of new enhancements.
How You Will Be Measured
Maximizing Value: Ensuring that customers are fully leveraging OpsLevel to catalog the majority of their target services within a specified timeframe.
Onboardings: Driving rapid and complete adoption of OpsLevel by new customers.
Asset Generation: Produce code, docs, videos, and other assets our team can use over and over to help our customers get more value from our tool.
Net Revenue Retention (NRR): Contributing to revenue retention and expansion by ensuring customer satisfaction and fostering the technical conditions that encourage renewals and expansions.
Flexibility In The Role
As part of a versatile and energetic team, you may sometimes undertake support responsibilities to ensure comprehensive customer satisfaction.
What You Bring
A minimum of 5 years in customer-facing roles within solutions engineering, technical services, consulting, or customer success.
Expertise in DevOps practices and the software development lifecycle, especially in microservices architecture.
Capability to guide customers towards advanced operational maturity and optimized service management.
Experience crafting customer-facing materials such as tutorials, best practice guides, and architectural outlines.
Strong presentation skills, adept at engaging with both technical practitioners and high-level executives.
Excellent communication skills, both verbal and written.
Essential Qualifications
Comfort in a fast-paced and ever-changing work environment.
Background in Security, DevOps, or related technical areas.
Familiarity with DevOps and microservices tooling, including Kubernetes, Docker, CI/CD pipelines, etc.
A collaborative, proactive mindset with the initiative to drive projects.
Experience in leading large-scale technical transformations within enterprise organizations.
Be comfortable in a constantly evolving environment and be willing to wear multiple hats at a high-growth start-up.
Compensation
We offer market-leading compensation, including equity, based on the skill set and aptitude of the candidate.
"Should I apply?" - Yes!
If you meet some or most of what we're looking for, we want to hear from you, and if you’re unsure - apply anyways!
What do I need to interview with OpsLevel?
Not much! A working web camera, microphone, and (ideally) a quiet place with minimal background noise.
Additional Information
We are building an inclusive and welcoming workplace where employees feel appreciated, valued and free to be who they are regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
OpsLevel is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please let us know and we’ll work with you to meet your accessibility needs.
