Customer Solutions Architect

LogiSense is seeking a Customer Solutions Architect to join our team and work on fascinating technology, while enjoying a work-from-home virtual environment with an outstanding group of people who are solving new challenges around monetizing IoT, Communications and XaaS products and services for Enterprise customers.

As a key member of our implementation team, you’ll help us analyze customer requirements and provide sustainable solutions in line with company objectives which involve conducting initial requirement gathering and documentation, conducting JAD sessions, designing overall implementation solutions, deploying solutions (migrate, implement, integrate), coordinating UAT test cycles with customers, helping launch customer, and providing post launch support as needed with our industry-leading usage-based billing platform that offers companies a new way to do business.

LogiSense believes that people should pay for what they use, that billing should be clear and accurate, and that companies should treat customers with foresight and respect. The technology needed to do that—to measure, rate, and bill for every instance, event, or action—is complex and always changing. Together, we’re building the future of business.

Our billing technology can rate and monetize any product or service in the Internet of Things (IoT), Communications, and XaaS industries.

LogiSense values work-life balance, seeks people of high integrity and talent and offers excellent benefits and pay along with company funded opportunities for personal development, training and certification - not to mention company hackathons, social events and other company-sponsored activities to enable team innovation and individual professional development.

The position

As a LogiSense Customer Solutions Architect, you’ll do more than troubleshoot and implement code – you’ll become an expert in understanding what our clients need our software to do and in creatively executing plans to get there. Working closely with Product Management, you will contribute directly to the growing capabilities of our industry leading billing platform.

At LogiSense, our core values are: Be good. Seek balance. Get paid. Every decision we make aligns to these principles. In this role, you will…

Be Good At:

• Applying your experience: Five (5) to eight (8) years in analyzing and documenting customer requirements with the ability to derive sustainable solutions meeting company objectives; Five (5) to eight (8) years implementing or supporting solutions in a SaaS environment; Three (3) to four (4) years working with JavaScript.
• Demonstrating your technical background with a post secondary education in computer science or a related field
• Demonstrating your skills on SQL Scripting
• Displaying your knowledge of conducting JAD sessions and experience in managing solution development cycles
• Illustrating your understanding of ETL processes and large scale customer data migrations
• Troubleshooting issues during unit system testing and user acceptance testing
• Providing knowledge transfer and document operational procedures to support a successful transition to the LogiSense’s support team
• Working with the Project Manager and Senior Consultants/Solution Architect in the delivery of end-to-end solutions
• Working on reducing implementation timelines using automation and config as code approach
• Following best practices in the documentation of the solution including reporting and integration requirements and specifications
• Experience in: Python, Billing and Rating industry with a focus on Telecommunications, IoT, Subscriptions would earn you bonus points!

Seek Balance Through:

• The option to work how you choose: LogiSense is committed to letting our staff work fully remote, in office, or using a hybrid model of their choosing
• A healthy work-life balance, enjoying paid time off and holidays, and also taking advantage of time and funding provided by LogiSense to develop your skills and education

• An enthusiasm to work both individually and collaboratively in a team environment
• Growth through challenging day to day work and company funds for professional development and education

Get Paid:

• A highly competitive salary, comparable to or above industry standard
• Through perks of life at LogiSense that include autonomy and virtual work flexibility, comprehensive benefits (optical, dental, pharmaceutical and others), paid vacation, RRSP matching and company holiday shutdown in addition to numerous other events, perks, swag and other accoutrements of the LogiSense culture
• Via stock options and equity on a discretionary basis for long-term high performers dedicated to the success of the company

You do more than check boxes…

We’re not just looking for a list of qualifications — we’re looking for the right person for the job. We take pride in creating a great culture with autonomy, flexibility and world-class pay and benefits. In return, we are seeking intelligent, curious and driven individuals who see things the way we do.

We’re looking for a Customer Solutions Architect who wants to grow their career and take an active role in improving our product and our company.

Your ideas matter. Your work matters. You matter. Come join our team!

LogiSense is an equal opportunity employer and we are proud to provide any necessary accommodation during the recruitment and employment process. Should you require any accommodation, please indicate this when you apply and we will work with you to meet your accessibility needs.