OmiliaOM

Product Localization NLU Developer

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Greece only

We are seeking an experienced Linguist to join our Product Localization team. You will be part of a talented software team that creates new localizations for our Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world. Your focus will be on the NLU development of new languages, but you will be involved as well in the full product localization solution.

As part of that team, you will be trained on Omilia’s AI platform and gain an under-the-hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.

Responsibilities

  • Maintain and optimize existing Natural Language Understanding (NLU) rule-based (RB) and machine learning (ML) models in various languages (mainly Balto-Slavic, Romance, Germanic, and Turkic).
  • Work closely with native speakers to:
    • understand the grammar, syntax, semantic, and phonetic idiosyncrasies of a language
    • develop NLU RB & ML models in new languages
    • develop and/or review language-specific assets such as textual corpora, phonetic dictionaries, golden test sets, etc
    • provide linguistic feedback for non-NLU components such as Automated Speech Recognition (ASR) and Text-to-speech (TtS).
  • Provide assistance to the Quality Assurance (QA) team for test execution and test evaluation.
  • Contribute to the creation of a robust methodology to develop language-specific assets for new languages.

Requirements

  • Academic Degree in Computational Linguistics, Natural Language Processing, related field, or equivalent experience.
  • Expertise with linguistic data for Indo-European languages with a focus on Balto-Slavic, Romance, Germanic, and Turkic.
  • Basic programming skills in JavaScript, Python, bash, or other languages commonly used in Natural Language Processing (NLP) tasks.
  • Strong analytical, problem-solving, and debugging skills.
  • Excellent written and spoken English and at least one more language.

Nice to have

  • Additional proficiency in other languages.
  • Familiarity with NLU/NLP programming frameworks and tools such as NLTK, spaCy, DeepL, SparkNLP etc.
  • Familiarity with version control software tools.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Greece +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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Omilia hiring Product Localization NLU Developer • Remote (Work from Home) | Himalayas