Symbl.ai

Symbl.ai is a conversation intelligence (CI) platform designed for developers and enterprises to build and extend applications capable of understanding natural human conversations at scale. Many businesses struggle to extract valuable insights from the vast amounts of unstructured data generated daily from customer calls, internal meetings, and sales interactions. These conversations hold a wealth of knowledge that, if properly analyzed, can significantly improve customer experience, boost sales, and drive product development. Symbl.ai addresses this challenge by providing a comprehensive suite of APIs and developer tools that unlock proprietary machine learning algorithms. These tools can ingest any form of conversation data – including voice, email, chat, and social media – to identify actionable insights across various domains, timelines, and channels contextually, without requiring upfront training data, wake words, or custom classifiers. Our customers face the difficulty of making sense of this explosion of conversational data, especially with the rise of digital communication tools and remote work. Symbl.ai's technology allows companies to transform these unstructured conversations into tangible, measurable, and actionable knowledge and events.

Our platform offers solutions for various business needs. For sales teams, Symbl.ai provides sales intelligence with real-time coaching, objection handling, and insights into decision-makers, aiming to increase deal velocity and accelerate revenue growth. Customer service teams can leverage sentiment analysis, issue detection, and agent assistance to improve customer satisfaction (CSAT) and agent productivity. In human resources, our platform offers HR intelligence through automated interview insights and performance review summaries to enhance talent recruitment and retention. Employees benefit from communications intelligence, including call analysis, summaries, and compliance features, leading to enhanced productivity and customer engagement. Symbl.ai's purpose-built AI models are designed to understand the complexities of human dialogue, capturing nuances that general-purpose natural language processing (NLP) might miss. The platform is built to be programmable and seamlessly integrates with existing data and tools with minimal to no coding experience, enabling customized intelligence specific to a business or industry. We empower businesses to make more informed decisions and drive growth by converting unstructured conversations across audio, video, and text formats into intelligence that can transcend human capabilities. Our goal is to help companies optimize the value of engagements, whether in customer service, telemedicine, or partner collaborations, by making conversational data a valuable asset.