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Your Next Career Adventure Starts Here: Join Omilia's Talent Pool

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Greece only

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We are excited to announce that we are currently accepting applications for multiple positions to build a talent pool for our rapidly expanding team. Whether you are a seasoned professional or at the beginning of your career, we encourage you to apply if you are passionate about making a significant impact in your field. Our talent pool will be the first point of contact for future openings, giving you a head start in joining our dynamic and inclusive team.

This is a pooling advertisement, and applications will be kept on file for future opportunities. We will contact only those selected for further consideration.

Open Positions for Pooling:

Java Developer - Join Omilia's Engineering team to leverage Natural Language Understanding frameworks and our cutting-edge cloud services to process dialogues across channels, serving global clients in Banking, Food Industry, and Mobile Network Operations.

NLU Engineer - You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat driven solutions to enterprises across the world.

QA Engineer – You will execute existing tests (in a manual and automated fashion) according to the test plan and alignment with the project team.

Python Developer - Designing and developing high-volume, low-latency applications for mission-critical systems geared for high-availability and performance.

If the role you're interested in isn't listed above, we still encourage you to submit your resume.

Requirements

  • Proficiency in English language both written and oral communication is essential for communicating ideas, providing helpful feedback, and interacting with stakeholders and team members.
  • Ability to collaborate with others in interdisciplinary teams, building an environment of mutual respect, trust, and cooperation in order to accomplish common goals.
  • Flexibility and resilience to thrive in a fast-paced and evolving work environment
  • Effective prioritization and organizational skills to manage competing priorities, meet deadlines, and maintain a high level of productivity without sacrificing quality.

Please submit your resume along with a cover letter detailing your interest and suitability for the position(s) you are applying for. Specify the role you are most interested in.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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Greece +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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Omilia

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