United States onlyWelcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
POSITION OVERVIEW
This position will be responsible to ensure that our customers are accurately invoiced and loan information creations are processed and funded. Responsibilities include; identifying trends in billing issues and resolving these issues with IT, Customer Care or other organizations, user acceptance testing new IT projects, and providing coaching to various other teams.
KEY RESPONSIBILITIES
- Coaching and training for departments on deficiencies in training
- Daily monitoring of billing exceptions reports and correction of any errors
- Identify and report problems to appropriate audiences
- Researching account activity to protect the company from potential fraud
- Provide guidance on various project initiatives prioritize issues
- Responsible for setting goals and objectives for staff under direct supervision and for ensuring goals and objectives are met
- Approves Vacation, sick time and approves weekly time cards for department personnel
- Effectively lead and retain BDCU staff by fostering a team environment and providing opportunities for staff to develop new skills
- Works extremely well under pressure, meet multiple and often competing deadlines
- At all times demonstrates cooperative behavior with supervisors, subordinates, and colleagues
- Work closely with Vivint Technology (VT) to provide logic on updating exceptions and creating new ones with new products offered at Vivint
QUALIFICATIONS
- Education & Experience
- Billing/accounting principles experience
- High school diploma or equivalent
- Preferred Experience
- Salesforce (preferred but can be taught for the right candidate)
- Zuora (preferred but can be taught for the right candidate)
- Skills & Competencies
- Advanced skills with MS Office specifically Excel
- Salesforce experience
- Zuora Experience
- Billing Experience
- Basic knowledge of bookkeeping and/or accounting principles
- Must be highly detail oriented with exceptional follow up and organizational skills
- Ability to take a data set and analyze and extrapolate data to determine a course of action
WORKING CONDITIONS
- Open office environment or fully remote work options available.
- Some overtime required with seasonality and as special projects arise.
- Travel: Less than 5%
- Mandatory in-person meetings in office monthly.
- Monday-Friday 4 hours a day
PHYSICAL REQUIREMENTS
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
