Customer Analyst

We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team!

As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You’ll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention.

The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams.

We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally.

We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely.

About the role

• Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences.
• Interrogate large volumes of data from a range of sources, including transactional and online.
• Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly.
• Proactively identify opportunities to support improvements to the customer experience.
• Communicate and collaborate with cross functional teams within eCommerce and the wider business.

About you

• Have previous experience within a similar role or environment.
• Have knowledge of programming languages such as Python, Pyspark or SQL.
• Have Knowledge of Databricks and BigQuery.
• Have an understanding and experience of developing customer segmentation and actionable insight..
• Previous experience working within an eCommerce environment would be beneficial.
• Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly.
• Have good time management skills with the ability to manage multiple deadlines and priorities.
• Knowledge of A/B testing analysis would be advantageous.

Benefits

• Competitive salary range of £37,000 - £50,000
• Annual company performance based bonus
• Sharesave scheme
• Pension 3% Employer/ 5% Employee
• 25 days holiday plus bank holidays (can also buy/sell up to 3 days)
• 25% staff discount and free next day delivery to desk for online purchases
• Fantastic restaurant, coffee shop and juice bar all onsite at head office
• Free car parking
• Outstanding subsidised Nursery onsite at head office
• Staff shop onsite at head office
• Gympass