We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems.
Requirements
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
- Investigate system errors, configuration problems, and data inconsistencies within healthcare systems.
- Work closely with product, engineering, and implementation teams to resolve technical issues.
- Document troubleshooting steps, solutions, and knowledge base updates.
- Assist customers in understanding system functionality and resolving technical concerns.
Benefits
- Health insurance for contractors
- Holiday Extra Pay
