Specialist, Business Consulting (Work Intake Specialist)

Key Responsibilities

Monitor and log project request submissions: Track all incoming project requests and ensure they are accurately recorded.

Evaluate project proposals: Conduct feasibility analyses and assess the viability of proposed projects.

Coordinate with stakeholders: Communicate with project requesters and relevant teams to gather necessary information and provide updates.

Maintain documentation: document details of project requests, decisions, and outcomes.

Recommend process improvements: Suggest enhancements to the work intake process based on lessons learned and best practices.

Compensation Grade: F3

Preference is to hire within NJ region. However, the position is open to working remotely in the continental United States for suitable candidates.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Job Description

Key Responsibilities:

• Partners with management and peers to transform businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and redundancies.

• Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions. Participates in creating business-specific technology plans. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.

• Develops and implements business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies the critical elements of a business process that need to be monitored. Reports performance in a cohesive manner.

• Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing department-level change.

• Trains customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements.

• Assists in the development and implementation of compelling business cases to accomplish business objectives. Assists with the identification, assessment and mitigation of business risks associated with the current operating model and/or desired target state operating models.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director; this is an individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate studies in business, insurance, mathematics, computer science or related field preferred.

Experience: Five plus years of progressively more responsible experience in business consulting and business process analysis and design, performance improvement, problem solving, planning, coordinating and organizing. Project management experience is preferred. Experience with process re-design methods and tools.

Knowledge, Abilities and Skills: Proven knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry and their application. Detailed knowledge of systems development life cycle. Knowledge of project management concepts and techniques are required. Knowledge of facilitation, performance management, organizational design and organization change management. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.