Sr. Product Manager, Merchant Tooling

Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.

About the Team

The UI Platform team builds the foundational frontend infrastructure and merchant-facing tools that power Narvar’s most critical product experiences. We deliver scalable, performant, and secure frameworks that serve hundreds of millions of shoppers annually and enable internal teams to build faster with consistency and confidence.

Our scope includes developer frameworks, design systems, configuration tooling, onboarding workflows, and intelligent content management. This team is pivotal to scaling Narvar's capabilities globally—empowering both developers and merchants through powerful, intuitive, and AI-enhanced tools.

About the Role

We are seeking a Sr. Product Manager to lead our UI Platform and Merchant Tools charter. You will define and execute a high-leverage strategy that enables measurable improvements in developer velocity, customer satisfaction, and tool adoption.

You’ll operate at the intersection of internal enablement and external utility—owning platform architecture, AI integration, and merchant UX outcomes. This role requires strong product intuition, technical fluency, and a bias toward data-driven decision-making and performance tracking.

Key Responsibilities

• Define and execute the UI platform and merchant tooling strategy in partnership with engineering, design, and product teams
• Promote adoption of frontend frameworks and design systems to accelerate development speed and reduce inconsistency across products
• Deliver high-impact, customer-facing tools—including onboarding, growth flows, experience design systems, and experimentation tools—that scale globally
• Embed AI-native capabilities and agentic workflows into merchant experiences to drive efficiency, clarity, and better decision-making
• Champion customer obsession through direct research, behavioral analytics, and continuous iteration based on real usage data
• Track and prioritize measurable outcomes across adoption, performance, and customer value metrics

What You'll Gain

• Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail
• Leadership in bringing agentic AI to the frontier of eCommerce and shipping
• Work in space that directly impacts the lives of almost every online shopper

In your first 12 months, you will:

• Launch a unified, AI-native merchant experience used across hundreds of top-tier global brands
• Drive measurable adoption of new UI platform frameworks and merchant tools across all product lines
• Significantly reduce merchant onboarding and configuration timelines through agentic self-serve interfaces

Qualifications

• 5-8+ years of product management experience in frontend platforms or customer tools at a high-scale SaaS company
• Experience building, defining, and delivering core frontend frameworks, such as design systems, microfrontends, content management and delivery, and third-party open source tools
• Track record of driving internal and customer adoption of new tools or product experiences, leading multiple engineering and customer teams to success and sustained support
• Experience serving a large global enterprise customer base and meeting key regulatory, accessibility, or other compliance needs, particularly in EMEA
• Familiarity with modern frontend frameworks (React, Angular, etc.) and UX architecture best practices
• Background in retail tech, commerce platforms, or digital merchant tools strongly preferred
• Bachelor’s degree in Computer Science, Engineering, or related technical field; advanced degree a plus

Preferred

• Proven success in integrating AI tools or agents into enterprise applications with measurable outcomes
• Proven success with customer platforms for both midmarket and enterprise segments
• Understanding of product-led growth strategies driven by platform modularity and configurability

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.