IT Support Specialist (Remote - Hybrid)

MySigrid is looking to hire ambitious, experienced, and resourceful IT Support Specialist to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT SUPPORT SPECIALIST

The IT Support Specialist’s primary duty is to provide technical support to the end-users to optimize operational efficiency. You will be responsible to resolve technical issues, maintain software, and improve IT systems.

As the IT Support Specialist, you will be expected to perform the following:

• Provide technical assistance and resolve issues for the team
• Receive, resolve, and document reported bugs and issues in a timely manner
• Diagnose system-related failures and make resolution reports
• Identify maintenance techniques to prevent recurrence of downtimes and delays
• Assist in the optimization of software and system

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Minimum 2 years' experience in a similar role in any industry
• Bachelor’s Degree in Information Technology or any related field
• Experienced in MERN Stack (MongoDB/MySQL, Express, React and Node.js)
• Experienced in mobile app maintenance using React-native (Android/IOS)
• Familiar with databases such as MySQL, SQLite, NoSQL
• Familiar with AWS or Google Cloud Platform
• Understands REST APIs, and offline storage
• A high level of spoken and written business English
• Excellent time management skills: knows how to prioritize work, and able to multi-task to get things done in an efficient manner
• Ability to work efficiently, think strategically and solve issues effectively under pressure
• With strong analytical skills and can understand information immediately
• Has high attention to detail
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and fully running Wi-Fi connection 10mbps or higher

Benefits

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package
• Paid time off
• HMO Package for the employee and two codependents
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness,Accountability, and Determination

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.