Philippines onlyWHO WE ARE
MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize executive support access and create jobs using technology instead of replacing them.
We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed.
OVERVIEW
We are seeking a detail-oriented and proactive QA and IT Support Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring the successful completion of all IT projects and tickets by utilizing your expertise in quality assurance, IT support, and project management. The ideal candidate will have a solid background in testing methodologies, familiarity with Jira, and a passion for delivering high-quality IT solutions.
YOUR ROLE AS QA & IT SUPPORT SPECIALIST
As a QA & IT Support Specialist, you will be responsible to:
- Collaborate with cross-functional teams to understand project requirements and timelines.
- Develop and execute test cases to ensure the quality and reliability of software applications.
- Conduct functional, regression, and performance testing on various IT projects.
- Identify and document software defects and track them to resolution using Jira.
- Provide technical support and troubleshooting assistance to end-users on IT-related issues.
- Manage IT tickets and prioritize tasks to ensure timely resolution.
- Assist in the development and maintenance of IT documentation, including user guides and standard operating procedures.
- Proactively identify opportunities for process improvements and efficiency enhancements within the IT department.
- Stay updated on industry best practices and emerging technologies in QA and IT support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in quality assurance and IT support roles.
- Strong knowledge of software testing methodologies and tools, including Jira.
- Familiarity with end-to-end testing tools such as Cypress or similar frameworks.
- Experience in API testing using tools like Postman, Swagger, etc.
- Basic web development knowledge, including HTML, CSS, and JavaScript.
- Excellent analytical and problem-solving skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Detail-oriented with a strong focus on delivering high-quality results.
- Self-motivated and able to work independently as well as part of a team.
- Relevant certifications (e.g., ISTQB, ITIL) are a plus.
Benefits
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
- Competitive salary package.
- Paid Time-Offs.
- HMO Package for the employee and two legal dependents.
- Reimbursable internet charges.
- Comprehensive training and continuous learning advantages.
- Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
- High importance to work-life balance with the opportunity to work from home part of the week.
- Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
- Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
- Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets at least twice a month at a minimum.
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