Mutual Of OmahaMO

Customer Care Analyst - Remote

Mutual of Omaha is a Fortune 300 company dedicated to providing insurance and financial products aimed at protecting individuals and their families.

Mutual Of Omaha

Employee count: 5000+

Salary: 41k-41k USD

United States only
Join our amazing team of customer service professionals as a Customer Care Analyst! You will be on the frontline, interacting directly with our customers via phone to provide timely and accurate resolution to their service needs. You’ll make an impact by enhancing customer satisfaction and supporting customer retention. Apply today!  Our next official start date’s are June 12th, June 13th and June 27th, with training beginning on June 16th and June 30th, respectively. Training will be conducted virtually for 2 weeks from 8:00AM - 4:30PM CST.  Following training, work hours will be 9:00AM - 5:30PM CST (closing shift).

WHAT WE CAN OFFER YOU:

  • Hourly Wage: $19.50, plus annual bonus opportunity
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

  • Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence. 
  • Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
  • Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.  
  • Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
  • Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.

WHAT YOU’LL BRING:

  • Proven ability to provide quality and thorough customer service while demonstrating solid attention to detail; make sound, justified decisions; and display composure in a fast-paced call center environment.
  • Regular and predictable attendance, adhering to department expectations for assigned schedule (shift start time, end time and lunch breaks) and allotted break time.
  • Excellent human relations skills, along with strong verbal and written communication skills.
  • This is a remote position that will require you to provide your own high-speed internet connection with 50 megabits per second required (150 megabits per second is recommended for best results).
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

  • Experience in a customer service environment.
  • Experience with the application of policies, practices and procedures in a business environment.
  • Active engagement in team huddles, including on-camera participation.
  • Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 41k-41k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Mutual Of Omaha

Learn more about Mutual Of Omaha and their company culture.

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Established in 1909, Mutual of Omaha began as the Mutual Benefit Health & Accident Association and has since evolved into a leading Fortune 300 organization. With a commitment to protect what matters most, we specialize in offering a diverse range of insurance and financial services, including life insurance, Medicare supplement insurance, and various investment solutions. Our core mission is simple yet profound: to help our customers achieve their financial goals while ensuring comprehensive protection for their loved ones.

Over the years, Mutual of Omaha's reputation for excellence has solidified, boasting a solid financial foundation with over $4 billion in statutory surplus. Currently, we serve more than 5.6 million individual product customers and support approximately 18.1 million members nationwide, operating through over 54,000 employer groups. Our diverse team of over 6,000 associates embodies our commitment to integrity, accountability, and innovation. Moreover, we proudly contribute to our communities through the Mutual of Omaha Foundation, focusing on initiatives that aim to break the cycle of poverty. From our humble beginnings to our current stature as a trusted name in the insurance sector, we remain dedicated to evolving with the needs of our clients and the challenges of the modern financial landscape.

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Mutual Of Omaha

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