Service Delivery Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer

• Manage and lead our relationship with the local service partner

• Manage and lead our relationship with the customer

• Ensure that customer satisfaction goals are meet both internally and with the customer

• Procure and coordinate any internal resources that maybe needed

• Ensures compliance with response/restoration time commitment

• Remotely diagnose system failure and facilitate call management as applicable

• Manage Emergency Service efforts and escalation procedures

Experience

• Experience with Motorola communication systems

• Understanding of two way radio communication products, systems and services

• Must have hands on experience with Motorola P25 7.X systems, networking, RF systems

• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations

• Must be a self motivated team player able to work effectively with general guidance toward objectives

Technology:

• Strong working knowledge of Motorola radio systems and their application by customers.

• Possess block diagram familiarity of two-way radio technology

• Understanding of Distributed Telecommunications systems

• Working knowledge of Motorola’s Technology Roadmaps and their impact on customer’s future needs

• General understanding of communications industry trends and their impact on customer’s future needs

**Base pay for this role $75,000 - $95,000**

**This is a hybrid role**

Basic Requirements

• Bachelor's degree with 2+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT OR 4+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
• Candidates must live in California

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].