Remote Service Engineer

Job Title

Job Description

524567 Remote Service Engineer

We welcome you to join our Connected Care (Patient Monitoring) Support team. You will combine your customer interaction skills and product training to assist consumers and healthcare customers with Philips Automated External Defibrillator (AED) products.

Acting as a Remote Service Engineer, the aim of your job is to handle incoming calls for level 1 support to external healthcare customers and consumers. Performing primarily routine troubleshooting work, carried out on the basis of clear working instructions.

Your role:

• Acting as a Philips Representative in response to customer inquiries and diagnose the customer need.

• Process warranty returns, exchanges and replacements while creating customer records of the support you provide.
• Resolve customer service events by leveraging Philips tools and resources as needed.
• Timely escalation of customer product issues for evaluation and action by higher level support.
• Utilization of appropriate support documentation to resolve issues or elevate to next applicable resource if not resolved.
• Implementing best practices and process improvements while diagnosing problems, applying effective solutions, and determining follow up actions.

You're the right fit if:

• 2 year/ Associates Degree or equivalent is required.
• Customer support experience required.
• Prior experience troubleshooting, servicing or selling electronic or healthcare equipment is a plus.
• Problem solving skills and resourcefulness.
• Effective written, verbal, and interpersonal communication skills required.
• Able to identify product malfunctions or failures, apply effective solutions and determine follow up actions with minimum direction.
• Good prioritization, time management, and organizational skills.
• Ability to utilize MS office and other CRM products and applications, such as SAP and Salesforce.
• Ability to type and accurately document customer service records.
• Demonstrate schedule flexibility.
• Passionate in delivering the best customer experience possible.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $24.40 to $41.83, Hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.