Customer Support Specialist/Admin Assistant

JOB DETAILS:

Job Title: Customer Support Specialist/Admin Assistant

Location: Remote

Working Hours: Part-time

Job Overview:

We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative/Administrative Assistant. The primary responsibility of this role will be to handle customer inquiries and provide exceptional support to ensure customer satisfaction. Additionally, the selected candidate will assist with various administrative tasks to streamline operations and support the overall efficiency of the company.

Key Responsibilities:

• Respond to customer inquiries via email, social media, and other communication channels in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Investigate and resolve customer issues, ensuring a positive resolution.
• Collaborate with other teams to address complex customer concerns.
• Develop a deep understanding of our products and services to assist customers effectively.
• Stay informed about updates, features, and changes to provide accurate information.
• Gather and document customer feedback to contribute to product and service improvements.
• Identify recurring issues and work towards long-term solutions.
• Assist customers with order-related inquiries, tracking, and returns.
• Collaborate with logistics to ensure timely and accurate order fulfillment.
• Act as a liaison between customers and internal teams, conveying customer needs and concerns.
• Collaborate with cross-functional teams to streamline communication processes.
• Provide assistance and resolution to customer issues, complaints, and inquiries to ensure a positive customer experience.
• Maintain accurate records of customer interactions and transactions using designated software or tools.
• Assist with administrative tasks such as order processing, data entry, and generating reports.

Requirements

• Previous experience in customer service or related roles preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational abilities.
• Proficiency in using email, social media platforms, and other communication tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Familiarity with ecommerce platforms and administrative tasks.
• Must be self-motivated, reliable, and capable of working independently.