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At Monzo, we’re building a new kind of bank. One that lives on your smartphone and built for the way you live today.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
London/Cardiff/UK Remote | 💰£40,400 to £51,050 + Benefits ✨
Our mission is to make money work for everyone. Our Vulnerability, Accessibility, Inclusion Bereavements (VAIB) team is pivotal in helping us achieve that mission.
The Change Continuous Improvement Partner role sits within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team within Specialist Services in Operations. You will be responsible for driving awareness and understanding and helping business areas embed considerations of vulnerability, accessibility, inclusion bereavements (VAIB).
You will support colleagues across Monzo to assess our current product and customer service offering against legal, regulatory and industry standards. This will include proposing ways to adapt our governance processes to ensure considerations of vulnerable customers are clearly and constantly captured. It’s your role to make sure we consider the needs of all customers, and move the business towards demonstrably better outcomes for customers in vulnerable circumstances.
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 40 hours Monday to Friday.
📚£1,000 learning budget each year to use on books, training courses and conferences.
🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
This process should take around 2 - 3 weeks - if you have any queries, please email ninaebanksmetcalfe@monzo.com
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Full Time
Salary: 40k-51k USD
Learn more about Monzo and their company culture.
At Monzo, we’re building a new kind of bank. One that lives on your smartphone and built for the way you live today. By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better.
A bank you'd be proud to use - and that means bringing together a talented team with diverse experiences, backgrounds and skills.
We believe there should be an alternative to the banking of the past: we're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.
Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future. Join us!
Less than 5 minutes walk from Liverpool Street, we’re a team of just over 1600 people building a bank. We're taking care of everything from regulation, to app development, to card distribution, and more.
Learn about the tools and technologies that Monzo uses to build, market, and sell its products.
Employees can create an account to update this tech stack.
Learn about the employee benefits and perks provided at Monzo.
Life insurance from Unum
The option to buy shares in Monzo at a later date
Discounted subscription to the meditation app Headspace (£15 a year)
We trust you to work enough hours to do your job well, at times that suit you and your team
1001-5000 employees
2015
Employee count: 201-500
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