Implementation Consultant | REMOTE (UK)

Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready.

Requirements

• Extensive experience in end-to-end software implementation, with a proven track record of successfully onboarding new customers onto a SaaS platform.
• Demonstrable proficiency in configuring and optimising features, including a strong understanding of AI prompting and how to effectively leverage AI tools to maximise value.
• A genuine hunger to explore new AI advancements and a commitment to staying up-to-date with the latest developments.
• Expertise in defining, managing, and achieving implementation milestones, including MVP and driving Time to First Value (TTFV), ensuring clear success criteria are met for both the client and Gatekeeper.
• Strong project management and business analysis skills, capable of meticulously tracking time, reporting progress, identifying risks, and implementing mitigation strategies to ensure projects are delivered within scope and agreed timelines.
• Exceptional stakeholder management and clear communication skills across all mediums (verbal, video, and written) to effectively align expectations, clarify plans, and secure agreement from all key parties.
• Proven ability to map data between systems and provide expert guidance on data migration, formats, and quality to optimise platform integration.
• Experience in workflow configuration and obtaining client approval for automated business processes, including those leveraging AI.
• A proactive approach to identifying expansion opportunities and contributing to revenue growth and customer advocacy through testimonials and case studies.
• Familiarity with the Software as a Service (SaaS), recurring revenue business model, and a strong understanding of how Customer Success is key to Life Time Value (LTV).
• A commitment to continuous improvement of implementation methodologies, documentation, and overall service quality, coupled with providing valuable product feedback.
• Ability to act as a Subject Matter Expert for the platform, providing best practices and effectively addressing customer queries related to functionality and AI.
• Comfortable documenting business processes as clear logic diagrams.
• A curious, adaptable, and enthusiastic individual with a lifelong learner mindset.

Benefits

• Generous remuneration.
• Flexible working hours: design your work schedule to match your lifestyle.
• 100% remote working: live and work wherever you like - no more commutes.
• Learning & Development opportunities for lifelong learners.
• Generous holiday policy.
• Monthly Health & Wellbeing perk to cover health/dental insurance.
• Free subscription to an online therapy and mental wellbeing platform.
• Gatekeeper for Good: match funding to support non-profit organisations in your local community.
• Technology: we provide everything you need to do your best work
• Gatekeeper retreats.