Head of Accreditations & Retention

The Opportunity

We’re seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy, practitioner lifecycle optimisation, and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation, licensing, and retention processes across our global network — turning practitioner enthusiasm into long-term engagement and measurable business success.

You’ll be the strategic connector across geographies and functions, aligning Community Activation, Product & Innovation, Sales, and Customer Success to create a seamless, high-impact practitioner journey. From operational excellence to loyalty programmes, you’ll drive initiatives that elevate practitioner experience and lifetime value.

What you'll do

Accreditation Strategy & Delivery

• Own and evolve the global strategy for Insights Discovery Accreditation (IDA) operations
• Lead Faculty and Associate Consultant (AC) quality assurance, partnering with Community Activation to drive continuous improvement
• Collaborate with Sales and Marketing to maximise fill rates, minimise cancellations, and boost practitioner conversion
• Monitor IDA pipeline performance and shape delivery approaches to meet commercial targets

Practitioner Retention & Licence Renewal

• Design a global retention strategy that transforms renewal into a value-led experience
• Create high-impact post-accreditation engagement strategies that drive retention and commercial outcomes
• Embed structured learning and compliance elements into scalable renewal workflows

Commercial Data & Operational Excellence

• Define the strategic framework for practitioner data across engagement, licensing, and value
• Champion operational clarity and excellence across the lifecycle
• Ensure all processes support upsell, cross-sell, and renewal outcomes

Micro-Credentials & Product Diversification

• Partner with Product & Innovation to operationalise CPD pathways and digital credentials
• Lead the commercial rollout of new credentialing products and technologies

Loyalty & Progression Programmes

• Design and embed practitioner progression models (e.g., bronze/silver/gold tiers) linked to engagement and commercial goals

Cross-Functional Leadership

• Act as the senior matrix connector across global teams
• Model best practice in cross-functional collaboration and shared accountability

What Success Looks Like

• Increased IDA fill rates and practitioner growth
• Higher licence renewal rates and revenue
• Strong engagement within the first 90 days post-accreditation
• Successful launch of micro-credentials and CPD pathways
• Accurate, actionable practitioner data to inform strategy
• High NPS and satisfaction across delivery experiences
• Clear, aligned global strategy with strong stakeholder confidence

What you'll bring

• Proven leadership in credentialing, licensing, or customer lifecycle strategy within learning, SaaS, or B2B environments
• Expertise in operational excellence, data strategy, and commercial optimisation
• Experience with digital credentialing tools and loyalty frameworks
• Skilled in matrix leadership and stakeholder engagement across global functions
• Strategic mindset with a builder’s energy and a bias for action

How you'll show up

• Commercially focused and growth-oriented
• Strategic and future-facing
• Insightful and data-led
• Collaborative and pragmatic
• Matrix-minded and globally fluent

Benefits:

• 37 days holidays

• Annual Bonus

• Private Medical Insurance/BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-flex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option

• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/

Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

At Insights, we help people understand themselves and others so they can make positive change. Our global practitioner network delivers transformational learning experiences powered by our flagship tool, Insights Discovery. As we scale our impact, we’re investing in the systems, strategies, and people that enable our practitioners to thrive.

Accreditations & Retention own the practitioner lifecycle from entry to ongoing credentialing. By managing accreditations and expanding structured learning pathways, we help practitioners gain confidence, credibility and loyalty. The focus is on the process, structure and commercial retention, ensuring every practitioner is onboarded, credentialed and set up for long term success.