Order to Cash Senior Analyst

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Team Description:

The Order to Cash team is a global team that operates out of four locations: Dublin, Austin, Gurgaon, and Sao Paulo. The team is headed by the Global Order-to-Cash Senior Director and functions as both an internal and external customer-facing team. We are in search of a Senior Analyst to join our team of highly skilled, collaborative, and driven professionals, who strive to overachieve and deliver exceptional results.

Position Responsibilities Include:

• Provides input with process improvements that are in line with MDB accounting practices and with Brazilian practices
• Monitoring accounts to identify overdue payments
• Negotiation settlements
• Updates and helps maintain billing documentation relevant to operational processes
• Routes incoming orders for MongoDB legal execution
• Reviews order documents to confirm details are in line and correctly entered into our sales and financial accounting systems
• Converts Salesforce.com opportunities into Netsuite sales orders globally
• Generates invoices in NetSuite and follow up with local accountants to obtain Notas Fiscais
• Monitors and responds to incoming customer billing and ordering queries
• Monitors and responds to internal queries via email, Slack and G-Chat
• Communicates order discrepancies/errors to sales and financial management
• Monitor the internal status of customer orders globally
• Works late nights and weekends during quarterly closing periods
• Prepares withholding tax transactions and reconciliation reports with cross-functional teams
• Aides in completion of Credit/Rebills within ERP system and with local accountants
• Assists with updating various monthly tracking reports
• Preps and sends billable expense invoices for consulting projects. Including review for adherence to billing caps and travel policies
• Special projects as related to administration, operational and accounting needs
• Assist with projects to improve systems and efficiency
• Cash Application and reconciliation
• AR reconciliation with the third party
• Support audit requests
• Educate Sales reps and customers on our process and products

Candidate Profile Includes:

• Fluent English and Portuguese, Spanish is a plus
• 6+ years’ experience working in billing and order processing with increasing levels of responsibility and collections.
• Accounting or Finance related degree essential.
• NetSuite and SalesForce experience preferred.
• Software Industry experience preferred.
• Familiar with direct and indirect taxes including COFINS, IRRF, PIS, and ISS
• Experience with SEFAZ and certificates
• Experience with Notas Fiscais process and Boletos
• Experience in a fast paced environment supporting corporate customers.
• Organized and attentive to details
• Strong teamwork and communication skills in support of global operations.
• Courteous, professional and passionate about providing the highest level of customer service.
• Intermediate to advanced Microsoft Excel skills.
• Familiar with legal agreements and contracts relevant to order processing.
• Ability to be flexible and adapt with a rapidly growing company and demands for process development and change.

Success Measures:

This Senior Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3-6 months' time will be fully ramped and taking ownership of day to day tasks. Will have participated actively in a quarter end close
• In 6 -12 months’ time you’ll have accomplished ownership of billing processes
• In 12 months' time, will have accomplished a rapport with Order-To-Cash global members and multiple teams within the company

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.