User Researcher

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

In this role, you’ll run and support research for critical initiatives, partnering with design, product and engineering to deliver user-centered insights. You'll be our second researcher and an integral part of our design and research team. As a champion for all our customer groups you will champion our overall research direction alongside our entire Tech team and work closely with our Lead User Researcher to deliver insights to the business.

Design and research are at the heart of how we build products and remain a competitive advantage for the company and service, so if you are looking for a research opportunity at a high-growth organization while making a positive impact alongside a talented team of professionals – you'll be a great fit for Modern Health.

This role will report directly to the Lead User Researcher. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Define and execute strategic and tactical research questions that will have the most impact to the business and customers
• Deliver high quality insights from your research, including communicating findings throughout the company
• Plan and conduct qualitative or quantitative research, such as foundational research or user surveys. Bonus points if you have strong quantitative skills, such as a proficiency in SQL.
• Partner with other researchers, data scientists and analysts across the company to deliver holistic customer narratives and insights
• Partner closely with design, product, engineering, operations, and care teams to drive and deliver new products and features that puts customers at the center of the experience
• Partner closely with stakeholders to define a flexible research process that facilitates transparency and collaboration and that is focused on driving value to customers on a frequent basis

Who You Are

• 3+ years of user research experience, conducting and leading research at healthcare or B2B/SaaS companies
• You have a strong foundation in research practices and methodologies and know when and how to apply them during the product development process
• You have a background in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience
• You have a proven track record of playing both a leadership and supporting role in shipping great products to customers – from inception to launch
• You have experience collaborating with people across multiple disciplines/departments
• You successfully communicate ideas both in writing and presentation formats
• You have an incredible attention to detail. You sweat the little things and are meticulous about your work – from study guides to survey questions to executive summaries
• You manage your time and projects carefully and independently. You regularly and proactively share what you’re working on, what your goals are, what’s coming next
• You're comfortable in ambiguity and enjoy the process of driving towards clarity

Bonus Points

• Working in a high growth startup
• Working in a SaaS company
• Working in Health Tech
• Strong quantitative skills, such as a proficiency in SQL

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.