Director of Sales Operations, Center of Excellence

About the team

In RevOps we have a simple (but not easy) mission to drive predictable, scalable, and profitable revenue growth for Miro. You will join a highly motivated, energetic Revenue Operations Team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts globally across all segments. You will be in a unique position to have a substantial impact on sales culture and top line and bottom line revenue. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in office culture as our baseline.

About the role

In this dynamic role role, you will partner with Sales and RevOps Leadership to understand their

vision for Miro’s go-to-market strategy and sales process. With that information, you will combine your expertise around go-to-market process and tooling business architecture with feedback you collect from the Field to optimize the seller's day-to-day experience. You will also create fidelity and trust in the capture and reportability of key operating metrics, to be used to drive corporate business initiatives such as annual planning, new product introductions, and M&A integration. You will stand up the necessary checks and balances to create public company readiness, requiring close partnership with Deal Desk, Order Management, Revenue Accounting, Audit, and Collections functions. You will be the steward of our CRM data, responsible for accuracy of account hierarchies, Miro Subscription to Account mapping, as well as firmographic enrichment for key data attributes such as Employee Count, Billing Address, and Industry. For your portfolio of work, you will drive a project management cadence with an emphasis on clear communication, transparent prioritization, and proactive expectation setting. The vision for this role is to also own maintenance of the global Sales roster and the governance of the global quota model.

What you’ll do

• Centralize key globally relevant processes to create standardization and drive efficiency
• Set up infrastructure for efficient annual planning
• In close partnership with BizTech, set up world class project management of the GTM Systems portfolio
• Provide leverage for other teams within RevOps: especially Field Operations, CXOps, and Deal Desk
• Update Miro GTM systems and processes to support a multi-product portfolio

• What you’ll need
• 10+ years of Enterprise SaaS Project Management and Business Operations experience
• 4+ years of People Management experience
• Familiarity with the Revenue Systems landscape (i.e. tools for sales engagement, forecasting, conversational intelligence, data enrichment, lead routing, etc.)
• Excellent written and verbal communication
• Cross-functional collaboration and team mindset

US:

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/wearemiro/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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