Customer Success Manager

Company Description

Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.

Job Description

Mirantis is adding a US based Customer Success Manager to our team!

• CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys
• CSM’s will own the renewals of their assigned account base, with a focus on retention and incremental growth
• CSM’s will partner internally with sales, marketing, product and support services to address client concerns.

Main Responsibilities

• Work with an assigned account base to help move our clients along their IT journey
• Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
• Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
• Own client renewals with a focus on retention and growth
  

Qualifications

• 3+ years customer account management experience
• Interest in learning/understanding Openstack, Containers, Kubernetes, Linux, etc.
• This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
• General understanding of project management, PMP certification or alternate a bonus
• Proven track record with working with enterprise customers and executives
  

Additional Information

What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;

- Professional development and training;

- Attend conferences and working groups;

- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!