Genesys Cloud CX Business Analyst

At Miratech, our core mission is to empower visionaries to change the world. We are a global IT services and consulting company dedicated to bridging the gap between global enterprise innovation and start-up agility. For over three decades, we have been at the forefront of supporting digital transformation for some of the largest enterprises on the planet. Our approach involves partnering with a diverse range of organizations, from large corporations to nimble startups. This allows us to remain at the cutting edge of technological advancements and to develop solutions that genuinely enhance our clients' businesses. Our culture is built upon the principle of 'Relentless Performance.' This commitment to excellence is reflected in our track record, with over 99% of Miratech's engagements since our inception in 1989 meeting or exceeding scope, schedule, and budget objectives. We believe in fostering a work environment where our team members can thrive and contribute to impactful projects that shape the future of various industries.

Our values are deeply embedded in everything we do. We strive for versatility, encouraging our teams to embrace new challenges and continuously expand their skill sets. This adaptability ensures we are prepared for the evolving demands of the technology landscape. Earning trust through reliability is paramount; we take ownership, honor our commitments, and consistently go above and beyond to achieve our clients' goals. Miratech operates across five continents and in numerous countries, with a dedicated team of nearly 1000 professionals. We are proud of our consistent growth and the recognition we've received from industry bodies like the International Association of Outsourcing Professionals® (IAOP®), which has included us in The Global Outsourcing 100® list for ten consecutive years. We are more than just a technology provider; we are a partner in innovation, committed to helping our clients navigate the complexities of the digital world and achieve their strategic objectives. Our expertise spans Customer Experience (CX) consulting, software engineering, and managed IT services, ensuring comprehensive support for our clients' transformative journeys.