We are seeking an experienced ServiceNow Technical Consultant with CMDB expertise to join our team. The ideal candidate will have strong hands-on experience with ServiceNow CMDB, Discovery, and ITOM, along with excellent communication skills in both Portuguese and English to support global clients.
Requirements
- Design, implement, and maintain ServiceNow CMDB architecture and data models
- Configure and support ServiceNow Discovery, Service Mapping, and ITOM integrations
- Ensure CMDB data quality, governance, and compliance
- Develop custom scripts, business rules, and integrations within ServiceNow
- Support CI lifecycle management and relationship mapping
- Collaborate with ITSM, ITOM, and infrastructure teams
- Troubleshoot CMDB and discovery issues
- Document technical solutions and best practices
- Participate in client workshops and requirement gathering
- Provide technical guidance and recommendations for CMDB optimization
- Support CMDB audits and health dashboards
