Especialista em CS Ops (remoto)

Want to work on the world's largest healthcare platform? We are Doctoralia, a company from the Docplanner group, and we are present in 13 countries, responsible for serving over 55 million patients and processing over 17 million consultation bookings per month.

Requirements

• Leading and executing CS project fronts, from start to finish, assuming direct responsibility for building deliverables, developing analyses, structuring materials, designing workflows, defining processes, and implementing proposed solutions;
• Translating business objectives and customer experience-related needs into structured action plans, defining scope, schedule, budget, resources, and indicators of success;
• Coordinating and facilitating project meetings, ensuring effective communication between involved teams and monitoring the actions agreed upon;
• Performing risk analyses and identifying potential obstacles to the successful implementation of projects, proposing mitigating solutions.
• Monitoring project progress and keeping stakeholders informed about status, challenges, and important decisions;
• Supporting the identification and evaluation of external suppliers, when necessary, to provide additional resources or specialized expertise;
• Contributing to documentation, continuous improvement, and standardization of project management and customer experience-related processes.

Benefits

• Work schedule from Monday to Friday, 9am to 6pm
• Time off as vacation, later
• Home Office allowance
• Meal allowance/Voucher in flexible Ifood
• Medical, Dental, and Group Life Insurance
• Daycare Subsidy
• StarBem, for mental health and well-being
• iFeel App, for emotional support
• Wellhub for you and up to 3 dependents!
• Pet Plan, extending care to your pet as well
• Birthday and company anniversary Day Off, to celebrate as you prefer
• Partnership Club, with condominiums and discounts with educational institutions, such as colleges and languages
• Differentiated licenses
• The Referral Program offers up to R$600 for each referral that remains with us for more than 6 months.