Mirantis is seeking a Technical Support Engineer to provide world-class technical support for their Kubernetes-native AI infrastructure. The role involves troubleshooting, problem-solving, and providing customer support for OpenStack and Mirantis Container Cloud, while contributing to team knowledge management and process improvement. This position is critical to ensuring customers enjoy the benefits of Mirantis' solutions.
Requirements
- 2nd stop for OpenStack and Container Cloud troubleshooting and issue triage
- Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers
- Troubleshooting OpenStack components and fixing bugs
- Troubleshooting Container Cloud components and fixing bugs
- Bug reporting and project follow up
- Learn Mirantis Container Cloud technologies and customer deployment environments
- Create best-in-class help content and proactively review and update our knowledge management system
- Engage with the engineering team to resolve technical issues
- Identify and recommend process improvements to deliver the highest level of customer satisfaction
Benefits
- Work with an established Silicon Valley leader
- High-energy, collaborative environment
- Professional development
- Customized workstation