Support Escalation Manager- Service Manager

Microsoft is a global technology leader whose mission is to empower every person and every organization on the planet to achieve more. Founded in 1975, we develop, license, and support a broad range of software, services, devices, and solutions that help people and businesses realize their full potential.

Our Products & Services

• Productivity & Collaboration – Microsoft 365, Teams, Outlook, and Office apps used by millions daily.

• Cloud Computing – Azure, one of the world’s leading cloud platforms, providing compute, AI, data, and security solutions.

• Operating Systems & Devices – Windows, Surface, and a growing ecosystem of hardware designed for work and play.

• Developer Tools & Platforms – GitHub, Visual Studio, and a rich set of APIs and SDKs to build the next generation of applications.

• Gaming & Entertainment – Xbox, Game Pass, and industry-leading game studios driving innovation in interactive entertainment.

• Security – End-to-end solutions that protect identities, data, and devices across organizations.

Why Join Us

At Microsoft, you’ll work on technologies that shape industries, enable innovation, and have global impact. We value a growth mindset, diverse perspectives, and the belief that innovation thrives in an inclusive environment. With a culture that blends collaboration and autonomy, you’ll have the resources of a global company and the agility to make a meaningful difference.