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Support Escalation Engineer - Surface Devices

Microsoft is a global technology leader whose mission is to empower every person and every organization on the planet to achieve more.

microsoft

Employee count: 5000+

IN and US only

Microsoft is seeking an Escalation Engineer to join the Customer Experience and Success (CE&S) organization. This role focuses on delivering world-class support for Microsoft's Surface devices, offering flexibility for 100% remote work. The ideal candidate will have strong troubleshooting skills, be comfortable with Copilot, and contribute to customer and business needs improvement.

Requirements

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field
  • 3+ years of technical support, technical consulting experience, or information technology experience
  • 5+ years of technical support, technical consulting experience, or information technology experience
  • Excellent communication skills (spoken & written English)
  • Strong problem-solving and troubleshooting skills

Benefits

  • Competitive salary
  • Comprehensive health benefits

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours, and 1 other timezone

About microsoft

Learn more about microsoft and their company culture.

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Microsoft is a global technology leader whose mission is to empower every person and every organization on the planet to achieve more. Founded in 1975, we develop, license, and support a broad range of software, services, devices, and solutions that help people and businesses realize their full potential.

Our Products & Services

  • Productivity & Collaboration – Microsoft 365, Teams, Outlook, and Office apps used by millions daily.

  • Cloud Computing – Azure, one of the world’s leading cloud platforms, providing compute, AI, data, and security solutions.

  • Operating Systems & Devices – Windows, Surface, and a growing ecosystem of hardware designed for work and play.

  • Developer Tools & Platforms – GitHub, Visual Studio, and a rich set of APIs and SDKs to build the next generation of applications.

  • Gaming & Entertainment – Xbox, Game Pass, and industry-leading game studios driving innovation in interactive entertainment.

  • Security – End-to-end solutions that protect identities, data, and devices across organizations.

Why Join Us

At Microsoft, you’ll work on technologies that shape industries, enable innovation, and have global impact. We value a growth mindset, diverse perspectives, and the belief that innovation thrives in an inclusive environment. With a culture that blends collaboration and autonomy, you’ll have the resources of a global company and the agility to make a meaningful difference.

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microsoft

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