Microsoft is seeking an Escalation Engineer to join the Customer Experience and Success (CE&S) organization. This role focuses on delivering world-class support for Microsoft's Surface devices, offering flexibility for 100% remote work. The ideal candidate will have strong troubleshooting skills, be comfortable with Copilot, and contribute to customer and business needs improvement.
Requirements
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
- 3+ years of technical support, technical consulting experience, or information technology experience
- 5+ years of technical support, technical consulting experience, or information technology experience
- Excellent communication skills (spoken & written English)
- Strong problem-solving and troubleshooting skills
Benefits
- Competitive salary
- Comprehensive health benefits