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Support Escalation Engineer - Azure Networking (Japanese Client Delivery)

Microsoft is a global technology leader whose mission is to empower every person and every organization on the planet to achieve more.

microsoft

Employee count: 5000+

Japan only

Microsoft is seeking a Support Escalation Engineer to build trust and confidence through delivering a seamless customer support experience. As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues, focusing on the Azure platform, within the Customer Service & Support (CSS) team. This is a flexible position with up to 100% remote work potential and offers opportunities for career growth.

Requirements

  • Azure platform experience
  • OSI reference model and related technologies understanding
  • L2, L3 troubleshooting skills
  • Windows or Linux operating systems experience
  • Professionalism in English

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Japan +/- 0 hours

About microsoft

Learn more about microsoft and their company culture.

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Microsoft is a global technology leader whose mission is to empower every person and every organization on the planet to achieve more. Founded in 1975, we develop, license, and support a broad range of software, services, devices, and solutions that help people and businesses realize their full potential.

Our Products & Services

  • Productivity & Collaboration – Microsoft 365, Teams, Outlook, and Office apps used by millions daily.

  • Cloud Computing – Azure, one of the world’s leading cloud platforms, providing compute, AI, data, and security solutions.

  • Operating Systems & Devices – Windows, Surface, and a growing ecosystem of hardware designed for work and play.

  • Developer Tools & Platforms – GitHub, Visual Studio, and a rich set of APIs and SDKs to build the next generation of applications.

  • Gaming & Entertainment – Xbox, Game Pass, and industry-leading game studios driving innovation in interactive entertainment.

  • Security – End-to-end solutions that protect identities, data, and devices across organizations.

Why Join Us

At Microsoft, you’ll work on technologies that shape industries, enable innovation, and have global impact. We value a growth mindset, diverse perspectives, and the belief that innovation thrives in an inclusive environment. With a culture that blends collaboration and autonomy, you’ll have the resources of a global company and the agility to make a meaningful difference.

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microsoft

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microsoft hiring Support Escalation Engineer - Azure Networking (Japanese Client Delivery) • Remote (Work from Home) | Himalayas