Product Trainer

Responsibilities will include:

• Conducting user trainings to ensure our clients are confident and knowledgeable in our systems; training delivery methods include the following: Hands-on learning(HOL), On-site training at Mediaocean and at client locations, Webinars
• Working with the documentation team to develop training materials to support and supplement training efforts, including: Reviewing instructional design content, Reviewing content for new application versions, Recording videos and simulated webinars as needed
• Identifying opportunities for improving training course structure, documentation, and delivery
• Delivering training in a way that reflects an understanding of the diversity of learners and groups of learners and that is sensitive to client workflows and training needs
• Monitoring client feedback (NPS scores, survey results, anecdotal, direct feedback from client training contacts) and evaluating to determine the need for adjusting curricula or delivery methods
• Performing required administrative tasks related to training system applications such as maintaining an up-to-date calendar, managing training tickets, and liaising efficiently with training coordinators
• Measuring + Reporting important learning milestones and training attendees to senior leadership, and internal departments

Who You Are:

• Bachelor’s degree in an applicable field, including education, communications, media, advertising
• 1-3 years training or instructional experience
• Prior experience with agency system(s) or enterprise software preferred
• Enthusiasm for public speaking and training, and the ability to present course material in a professional manner
• Excellent communication skills
• Strong interpersonal skills with mature, professional attitude and appearance
• Strong needs analysis and collaboration skills
• Self-starter with a strong ability to interact positively with inter-and intra-organizational groups and outside customer contacts
• Solid attention to detail and follow-through skills
• Excellent time management and organizational skills
• Commitment to on going learning and upgrading of skills

Why Mediaocean?

• Competitive total compensation, including 401(K) employer match and financial wellness seminars
• Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
• Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
• Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
• Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
• Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
• Get rewarded for demonstrating Mediaocean values
• Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
• Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
• Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
• All of these benefits/perks are effective on the date of hire